[P] Customer Success Manager (B2B SaaS | eCommerce Marketing)

Customer Success Manager (B2B SaaS | eCommerce Marketing)

Remote Latin America | USD $50-70k OTE | Full-time

About the Role

We're hiring a Customer Success Manager for Maestra.io, an all-in-one marketing platform helping eCommerce brands grow faster with one platform instead of four. This role is hands-on and outcome-focused, managing the full post-sales lifecycle-from onboarding and integrations to marketing campaign setup, analytics, and strategic growth initiatives.

You'll work directly with VP / C-level stakeholders, ensuring measurable revenue impact and building long-term partnerships. Success is measured by ARR growth, published client success stories, and optimized marketing performance metrics.

Key Responsibilities

• Manage 1624 eCommerce customer accounts (lower than industry average to ensure quality)
• Own $300-400k ARR by month 6, growing to $700k+ ARR by year 1 with 5+ published client success stories
• Onboard and integrate 12 new customers per month, ensuring smooth technical setup and activation
• Lead client strategy sessions and QBRs with senior stakeholders
• Set up and optimize marketing initiatives including :
• Email and SMS campaigns
• Automated flows
• Website and mobile personalization
• Loyalty programs and product recommendations
• Design and implement integrations using tools like Zapier, APIs, and event-based triggers
• Track and optimize KPIs such as conversion rate, retention, average order value (AOV), and email / SMS performance
• Collaborate with sales, product, and operations to improve workflows and customer outcomes

Requirements

Preferred Qualifications

Compensation & Logistics

Company Overview

Maestra.io is a founder-funded, profitable marketing technology company with 18+ years of experience helping brands grow in multiple markets. We operate lean, avoid unsustainable scaling, and prioritize building a compact team of top performers who drive measurable results.

Job description created by latamcent.com , a nearshore staffing agency