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Assistant Food & Beverage ManagerCruise Academy • São Paulo, State of São Paulo, Brazil
Assistant Food & Beverage Manager

Assistant Food & Beverage Manager

Cruise Academy • São Paulo, State of São Paulo, Brazil
Há +30 dias
Descrição da vaga

Position Summary

The Assistant Food & Beverage Manager is a pivotal role responsible for ensuring the seamless operation of food and beverage services. This includes managing guest and crew areas, maintaining high service standards, and fostering a positive team culture. The role requires excellent leadership skills, operational expertise, and a focus on delivering an exceptional guest experience.

Key Responsibilities

Operational Excellence

  • Coordinate special requests, such as canapés or cakes, ensuring timely and accurate delivery.
  • Assist in loading food and beverage stores and maintaining accurate inventory through invoicing and picklists.
  • Monitor and update maintenance logs and technical defect reports.
  • Ensure food and beverage areas are properly manned and operationally ready to meet guest demand.
  • Oversee the cleanliness and readiness of food venues prior to guest embarkation.

Guest-Centric Service

  • Take full ownership of service recovery, addressing negative guest interactions with timely and effective resolutions.
  • Promote and implement technology and tools to enhance guest engagement and satisfaction.
  • Circulate assigned areas, review feedback, and ensure guest and team satisfaction.

Public Health and Compliance

  • Conduct and attend public health inspections and ensure compliance with sanitation standards.
  • Maintain records required by company policies and governmental agencies.
  • Take ownership of environmental policies and ensure all procedures are followed.

Team Leadership and Culture

  • Foster an inclusive and positive working environment that embraces change and promotes collaboration.
  • Maintain strong relationships with other departments to support cross-functional initiatives.
  • Promote service excellence by mentoring and guiding team members to uphold the highest standards.

Reporting and Financial Oversight

  • Provide daily food cost worksheets and support financial reporting to senior management.
  • Assist with inventory counts and maintain accurate records for operational transparency.
  • Collaborate with specialty dining teams to ensure seamless operations and consistent quality.
  • Prepare and submit quality reports, highlighting issues and offering solutions for improvement.

Skills, Knowledge & Expertise

Education and Experience

  • Diploma from a recognized hotel management school or university.
  • Minimum of three years’ experience in a food and beverage management role onboard a cruise ship with an international clientele. (Non-negotiable).

Leadership and Communication

  • Strong leadership skills with the ability to motivate and guide a diverse team.
  • Proven ability to analyze and interpret financial data to drive cost-effective decisions.
  • Excellent verbal and written communication skills, with a strong command of English.

Guest and Service Focus

  • Service-oriented mindset with a keen eye for detail and commitment to quality.
  • Demonstrated empathy and ability to deliver genuine care to guests and team members.
  • Dedicated to surprising and delighting guests while maintaining professional and courteous relationships in a multicultural environment.

Technical Knowledge

  • Understanding of public health standards and sanitation compliance.
  • Familiarity with operational tools and technology to enhance guest and team engagement.

Contract

  • 6:2 Rotation - 6 months onboard the ship followed by 2 months of vacation. Contracts are renewed automatically.
  • Single accommodation with private bathroom facilities.
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Assistant Food & Beverage Manager • São Paulo, State of São Paulo, Brazil

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