Rooms Division Supervisor
Key Responsibilities:
Ensures that Company and Public Health standards of housekeeping, sanitation, maintenance, and related services in public areas and staterooms are always upheld.
Consistently exceeds the Housekeeping defined targets, by driving a personalized experience culture, reducing friction points, and mitigating negative surprises.
Performs daily inspections to ensure consistent cleanliness, sanitization, presentation, and timely readiness of guest and teammate public areas.
Drives and optimizes the use of company resources to ensure personnel deliver a truly personalized service to guests.
Accountable for the Housekeeping operation in guest and teammate public areas as well as guests' and officers' rooms, including problem resolution and all Service Excellence-related guest inquiries.
Identifies and communicates furnishing requirements to the Assistant Rooms Division Manager (for guest and teammate public areas) and Rooms Division Manager (for officer and guest rooms).
Partners closely with the Rooms Division Manager, Assistant Rooms Division Manager, and other shipboard leaders to capture best practices and share insights on operational efficiencies.
Skills, Knowledge & Expertise:
Minimum two (2) years of Housekeeping work experience in a Supervisory role in a comparable premium hospitality environment. (Non-negotiable).
Previous cruise ship experience is preferred.
Must have a complete understanding of Public Health and Environmental requirements relating to the servicing of public areas.
Solid supervisory skills and ability to support, train and mentor junior staff.
Fluent English language skills, both verbal and written.
Understanding of the foundation of guest service; ability and willingness to deliver outstanding service to our guests.
Motivation to excel in all aspects of job duties and responsibilities.
Personable communicator with outstanding social skills and a warm, friendly, and caring personality.
Ability to continuously surprise and delight guests throughout their cruise experience.
Commitment to establish and maintain courteous and professional working relationships in a diverse cultural environment.
Contract Details:
Shared Cabin
6:2 Rotation (6 months onboard, followed by 2 months of vacation)