HR Direct Advisor

At Tetra Pak we commit to making food safe and available everywhere; and we protect whats good protecting food protecting people and protecting the planet. By doing so we touch millions of peoples lives every day.

And we need people like you to make it happen.

We empower you to reach your potential with opportunities to make an impact to be proud of for food people and the planet.

Job Summary

Our Americas Human Resources Service Center is looking for an HR Operations Analyst with a strong customer service mindset to join the HR Direct team.

In this role you will be responsible for providing support and guidance to employees and managers across multiple countries in the Americas region ensuring a positive efficient experience aligned with Tetra Paks global HR processes.

This position supports the Americas time zone and can be based in Monte Mor (São Paulo Brazil) or Polanco (Mexico City Mexico).

Tetra Pak does not sponsor work visas or provide relocation support for this position.

What you will do

As an HR Services Analyst you will:

• Act as the HR Direct focal point for employees across the Americas region providing support through tickets and phone calls while ensuring service quality and SLA compliance;
• Manage and follow up on requests from end to end collaborating with other HR teams to ensure efficient resolution;
• Update and maintain the knowledge base support communications and ensure data quality in systems (e.g. ORBIS);
• Monitor operational KPIs analyze data and identify improvement opportunities;
• Contribute to continuous improvement initiatives automation efforts and process optimization;
• Act as an HR Direct ambassador promoting a positive employee experience.

We believe you have

• Bachelors degree completed or currently in the final year of studies in a related field;
• Experience with HR administrative processes will be considered an advantage;
• Fluency in English and/or Spanish is required;
• Relevant knowledge of MS Office tools (Excel Power BI etc.);
• Proactive profile with a strong customer focus;
• Detail-oriented mindset with strong organizational skills.

We Offer You

• A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
• A culture that pioneers a spirit of innovation where our industry experts drive visible results
• An equal opportunity employment experience that values diversity and inclusion
• Market competitive compensation and benefits with flexible working arrangements

If you are inspired to be part of our promise to protect whats good; for food people and the planet apply through our careers page athttps:// job posting expires onJuly 22 2026.

Diversity equity and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference celebrate people for who they are and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.

We are committed to building an inclusive workplace and welcome applications from all individuals regardless of background identity or personal characteristics.

If you require a reasonable accommodation to complete an application participate in an interview undergo an assessment or engage in any part of the selection process please complete this request form: Careers site has a dedicated page to DEI -Diversity equity and inclusion Tetra Pak Global

Required Experience:

Unclear Seniority

Employment Type : Advisor
Experience: years
Vacancy: 1