Customer Service Manager of Business Process Innovation- Brazil

We’re Hiring : Customer Service Manager of Business Process Innovation! !

Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta launched in 2023 and has rapidly expanded across key regions, including Hong Kong, Saudi Arabia and now in Brazil.

Are you passionate about revolutionizing customer service in the takeaway industry? Do you have a knack for designing seamless service journeys that cater to users, merchants, and riders alike? If so, we have an exciting opportunity for you!

What You’ll Do

• Output service rules for the takeaway industry, including the user side, merchant side and rider side, to ensure a balanced experience on all three sides.
• Design the whole chain service journey from AI customer service to manual customer service, including service routing, service layering, service risk control and etc..
• Design takeaway journeys and scenarios in line with Saudi customers' habits, and output applicable service processes, solutions and communication tactics.
• The design targets frontline customer service in the customer service center, ensuring that the process is clear, concise and easy to operate, and optimizing the process to improve customer service resolution.
• Analyze service data and customer voices, continuously discover user pain points, and feedback to business improvement to reduce the occurrence of problems.

Why Keeta?

What We’re Looking For

Ready to make an impact? Apply now & let’s shape the future together!

Location : Brazil

Interested? Apply now