Revenue Operations Analyst

About Us

SUSE is a global leader of enterprise open source software. By transforming community innovations into secure sovereign and AI-ready solutions SUSE empowers customers to escape vendor lock-in and regain control of their IT destiny. Through industry-leading Linux Kubernetes Edge and AI infrastructure solutions SUSE delivers the flexibility to innovate everywherefrom the data center to multi-cloud and out to the edge. Only SUSE also manages many Linux and Kubernetes distributions. At SUSE Choice Happens because we prioritize community interoperability and relentless innovation. Discover how we power mission-critical resilience at .

Revenue Operations Analyst

Job Description

At SUSE we deeply value our partnerships and recognize they are crucial to helping enterprises achieve their IT objectives. We invest directly and indirectly in our ecosystem to ensure we meet our partners needs and accelerate their SUSE-enabled solution business. A core component of this investment is our Market Development Fund (MDF) program. We are seeking an organized detail-oriented Revenue Operations Analyst/ MDF Coordinator to assist the Global MDF Program Manager in the day-to-day administration tracking and operational support of our global MDF program.

Reporting Line & Authority

Reporting Line: Reports directly to the MDF Manager/Global Partner Programs Operations Manager.

Authority Level: This is an operational support role with no direct financial approval or budget allocation authority. The Coordinator performs preliminary compliance reviews and routes files to the MDF Manager or Finance for final sign-off.

What Youll Do:

In this role you will be the engine behind the daily administrative operations of the fund ensuring partners claims are organized and compliant. Your responsibilities will include:

• Portal & Tool Administration: Function as the first-line administrator for our online MDF portal. Troubleshoot basic user-access issues for partners and liaise with portal vendors to log technical tickets and track their resolution.

• Fund Tracking & Data Entry: Maintain up-to-date tracking of partner budget requests preliminary compliance logs and claim histories. Ensure all transactional data is accurately recorded in our master dashboards.

• First-Line Partner Support: Serve as the initial point of contact for partners navigatingthe MDF lifecycle guiding them through established submission guidelines timelines and documentation requirements.

• Data Compilation for Reporting: Compile clean and organize raw fund usage data into structured formats to support the MDF Manager during quarterly review cycles and executive reporting.

• Finance & AP Coordination: Maintain daily operational communication with SUSE Finance and Accounts Payable teams to track the payment status of claims that have received final approval from management.

• Process Feedback: Identify recurring bottlenecks or confusion in the partner journey and escalate recommendations to the MDF Manager for program optimization.

• Partner Team Support: Assist colleagues as needed in their operational duties.

What Youll Bring:

• Education & Experience: Bachelors degree in Business Marketing Finance or a related field alongside 12 years of experience in a coordinator operations or administrative role. Experience tracking basic budgets or working within a channel ecosystem is a plus.

• Technical skills: High proficiency with Google Workspace; especially Google Sheets (alternatively Microsoft Excel) for sorting filtering organizing data and using foundational formulas.

• Comfortable learning navigating and performing data-entry within online software tools databases or partner portals.

• Business Acumen: Basic foundational understanding of marketing concepts and corporate expense/reimbursement workflows.

Core Competencies:

• Exceptional organizational skills and meticulous attention to detail.

• Ability to balance multiple tasks efficiently in a fast-paced environment.

• Strong professional written and verbal communication style in English

• Collaborative team-first attitude and a service-oriented approach to supporting partners.

Job

Sales / Customer Operations

What We Offer

We empower you to be bold driving your career to create the future you want. We celebrate and reward your achievements.

SUSE is a dynamic environment that is evolving rapidly thus requiring agility strong entrepreneurship and an open mind.

This is a compelling opportunity for the right person to join us as we continue to scale and prosper.

If youre a big thinker obsessed by execution and thrive in a dynamic environment in which you can tangibly create a lasting legacy then please apply now!

We give you the freedom to be yourself. You will work in a global community of unique individuals like you with different backgrounds talents skills and perspectives. A truly open community where everyone is welcome has a voice and is encouraged to reach their full potential regardless of age gender race nationality disability sexual orientation religion or any other characteristics.

Sounds like the right fit for you Click Apply to submit your resume. A recruiter will contact you if your skills match our current or any future the meantime stay updated on the latest SUSE news and job vacancies by joining our Talent Community.

SUSE Values

SUSEs culture is centered on four key values - Choice Community Trust and Innovation - which are deeply integrated with our open source ethos. SUSE fosters a diverse and inclusive environment where our people are encouraged to be themselves.

Choice:

We are continuously making choice happen

We are accountable for our choices

We never get complacent

Community:

Nobody is smarter than everybody

We embrace diversity of thought

We are open source first upstream first where collaboration benefits all

Trust:

We are trusted to deliver with integrity

We offer trust by default and do not wait for it to be earned

We foster an environment where everyone trusts each other

Innovation:

We foster a culture of experimentation and embrace change by challenging the norm

We are committed to continuous improvement creativity and adaptability

Ideas are great but without execution they are just ideas

Required Experience:

IC

Employment Type : Full-Time
Experience: years
Vacancy: 1