About Quoreka
Quoreka has a formidable presence in the vendor solutions market for metals, energy, and agriculture. Catering to a wide range of asset classes, our company utilizes a cloud-based suite of CTRM and ETRM solutions enhanced by AI/ML technology, alongside Supply Chain Management and E-Sourcing products. Today, we boast extensive CTRM/ETRM expertise across softs, ags, fertilizers/chemicals, liquids, precious metals, concentrates, energy and much more.
Quoreka provides the industry with a unique offering that meets the growing demands of commodity traders, energy merchants, miners, and industrials, delivering best-in-class functionality, user experience, technology, and services. Quoreka has over 200 employees and offices across the UK, India, Australia, Switzerland, and Canada, serving ~100 customers globally across multiple commodity segments.
About the Role
Strategic Account Manager is a hybrid role that combines the technical depth of an implementation lead with the client-facing ownership of an account manager. Sitting at the intersection of technology, delivery, and customer partnership, this person will own the client relationship end-to-end — from solution design and implementation through go-live, adoption, and long-term account growth.
This role is ideal for someone who can move fluidly between hands-on technical work (solution architecture, integrations, deployment) and strategic relationship management (executive engagement, account planning, commercial negotiation). You will work directly with executive stakeholders, traders, operations teams, risk managers, and client IT organizations, while also partnering internally with Product, Engineering, Services, and Support to modernize delivery and drive customer value.
Roles and Responsibilities
Account Management & Client Partnership
- Build and maintain trusting, long-term relationships with executive sponsors, business stakeholders, trading teams, operations teams, and IT leadership.
- Ensure customer satisfaction and develop trusted advisor relationships that build strong partnerships and references.
- Develop strategic account plans that extend existing relationships and identify new business opportunities.
- Meet or exceed revenue and profitability goals for the customer portfolio through upsell, cross-sell, and the sale of additional services (professional services, hosting, development).
- Act as the primary escalation point for accounts within the portfolio, owning challenging client requests from identification through resolution.
- Manage the commercial negotiation of opportunities within the account.
- Conduct regular account meetings (face to face or virtual) to confirm account goals and understand clients' strategic direction.
- Forecast and track account metrics, including delivery milestones, sales results, and customer satisfaction levels.
- Provide timely feedback to Product and Engineering teams on functional product gaps or enhancement opportunities identified through implementation and account work.
- Maintain complete customer records, including delivery status, discussions, and account data, in HubSpot.
Implementation & Technical Delivery
- Serve as the primary technical engagement lead for enterprise commodity trading clients, from discovery through go live.
- Lead discovery workshops, requirements gathering sessions, and solution design discussions.
- Design integrations, workflows, data flows, and client-specific technical architectures.
- Translate complex business workflows into scalable technical solutions.
- Coordinate implementation roadmaps, deployment timelines, and delivery milestones.
- Oversee testing cycles, UAT coordination, production readiness, and go-live execution.
- Identify opportunities to automate and streamline implementation workflows using scripting, AI, and modern deployment tooling.
- Ensure successful customer adoption and knowledge transfer post-implementation.
Experience and Skillset
Must Haves
- Based in Brazil, preferably São Paulo.
- Proficiency in Portuguese is required; proficiency in English is also required for cross-functional and global stakeholder collaboration.
- Commodity trading, risk management, or energy trading experience.
- CTRM or ETRM platform experience.
- 5+ years of experience in enterprise software implementation, technical consulting, solutions engineering, or client delivery leadership.
- Proven account management background with a consultative / solution-sales approach.
- Experience translating business requirements into scalable technical solutions.
- Experience with automation tooling and deployment scripting.
- Demonstrable ability to communicate, present, and influence stakeholders across technical and business audiences, at all levels of an organization.
- Strong project leadership, organizational skills, and comfort operating in fast-moving, evolving environments.
- Ability to work cross-functionally across Product, Engineering, Services, and Support.
- Excellent listening, negotiation, and presentation skills, with strong verbal and written communication.
- Self-motivated, with a strong drive to succeed and a passion for collaboration, continuous improvement, and knowledge sharing.
Nice to Have
- ERP or enterprise systems integration experience.
- Exposure to AI-enabled operational workflows.
- Knowledge of HubSpot, Salesforce, LinkedIn Sales Navigator, or similar tools.
- Proficiency in Spanish, given overlap with LATAM agribusiness and commodity clients.
- Technical foundation with experience in Python, Java, C#, or C++.
- Understanding of SQL, relational databases, and data validation workflows.
