Principal Architect – Digital & CX Modernization

We are seeking a visionary Principal Architect Digital & CX Modernization to champion the transformation of our enterprise applications and customer-facing this role you wont just maintain systemsyou will define future-ready architecture strategies dismantle legacy tech debt and guide engineering teams toward next-generation digital experiences.

If you have a passion for cloud-native design API-first strategies and transforming customer engagement platforms (specifically within the telecom or contact center space) we want to hear from you.

Responsibilities

• Drive Modernization: Define and execute application modernization strategies for legacy platforms and user experiences.
• Architect for the Future: Design and promote API-first microservices-first and event-driven architectures.
• Technical Leadership: Provide architectural direction and mentorship to Team Leads and engineering squads.
• Roadmap Ownership: Evaluate existing systems to build migration strategies risk assessments and target architectures.
• Stakeholder Influence: Collaborate with clients and business leaders; confidently present proposals and negotiate technical approaches with challenging stakeholders.
• Governance: Establish and promote enterprise-wide architecture standards best practices and governance processes.
• Integration Focus: Support integration initiatives involving legacy ESBs and modern integration platforms.

Qualifications :

• Industry Expertise: 7 years of experience within Telecom Contact Center Customer Experience (CX) or related large-scale enterprise environments.
• Modernization Track Record: Strong background in successfully migrating legacy systems to modern cloud-native architectures.
• Deep Technical Mastery in:
  • API-first architecture principles
  • Microservices patterns
  • Event-driven and distributed systems
• Cloud Proficiency: Hands-on experience with cloud platforms (AWS preferred Azure or GCP). A cloud certification is highly desirable.
• Frontend Awareness: Familiarity with modern frontend and user experience (UX) frameworks to ensure cohesive end-to-end solutions.

Nice to Have

• TOGAF or equivalent architecture certification.
• Hands-on experience with Enterprise Service Bus (ESB) platforms.
• Deep familiarity with contact center technologies and customer engagement software.

Remote Work :

Yes

Employment Type :

Full-time

Department / Functional Area: Engineering
Experience: years
Vacancy: 1