Sr CX Training Professional

Description

As a Sr CX Training Professional here at Honeywell you will shape customer experience training strategy develop comprehensive programs and enhance employee capabilities to drive organizational success.You will report directly to ourSr CX Training Supervisor and youll work out of ourBarueri location on a Hybridwork schedule.

The individual will work as part of the HBT CX Learning & Enablement team and will be responsible for delivery and development of customer technical training supporting Building Automations in America.

Responsibilities

• Assist in updating and developing new and existing curriculum.
• Expertise in multiple brands/product lines relevant to role.
• Coordinate with global training team on brand training roadmaps and learning paths.
• Delivery of face to face and virtual classroom technical training for Honeywell customers ensuring best in class delivery through customer satisfaction survey.
• Ensure quality of training content remains relevant acting upon customer feedback to drive improvements in training offerings.
• Utilize mobile technology to live stream classes for virtual training sessions
• Documenting potential training equipment damage post shipping to customer sites.
• Interface with customers on a daily basis via phone calls or text messaging to coordinate with students. Including:
  • Class times and course content
  • Private training events
  • Answering technical support questions
• Support Learning & Enablement new training development programs by acting as subject matter expert validating content and course structures.
• As required develop and deliver bespoke customer trainings either via virtual classroom or at customer premises.
• Identify learning development paths for students attending classes encourages up take of further Honeywell training through awareness of Learning & Enablement offerings across Honeywell Building Technologies.
• Participate and contribute to team meetings and other company meetings across the Honeywell organization.
• Ensuring the achievement of all individual and team targets and KPIs.
• Focus on end user customers
• Include time of contact with customers.

Qualifications

YOU MUST HAVE

• Bachelors degree in Electrical Engineering Mechanical Engineering Information Technology or related
• 5 years of experience in Product Training
• Advanced English

WE VALUE

• Programming skills
• Building Automation systems/products knowledge
• Spanish
• Previous experience with Honeywell products
• Customer centricity

#LI-Hybrid

Required Experience:

Senior IC

Employment Type : Full-Time
Experience: years
Vacancy: 1