Technical Support Internship

Technical Support Internship

Location

Sao Paulo

Business Area

Sales and Client Service

Ref #

Description & Requirements

Resumes must be submitted in English to be considered

Bloomberg is a global leader in business and financial information news and insight and we use innovative technology to deliver trusted data and bring transparency to the financial markets. Our customers around the globe rely on us for the information and tools they need to make critical investment decisions and remain connected across all sides of the financial community. And to ensure the best experience for our 20000 employees across 176 offices globally we provide the spaces and systems that allow our teams to work together with agility productivity and collaboration no matter where they are.

The Bloomberg Financial Solutions department of 5000 employees is at the forefront of ensuring success for our customers and employees alike. Our team comprises several key pillars: sales service operations culture and brand. As a department we are united by a common goal: We create meaningful relationships with clients by understanding their needs and delivering exceptional end-to-end support from sales and implementation through their ongoing relationship with Bloomberg.

Our Team:

The Bloomberg Technical Support team consists of self-driven technical individuals that provide support for a wide range of Bloomberg products across multiple technologies. The team operates on a global level ensuring seamless and uninterrupted support for clients 24/7 in English while also ensuring local language support during respective business hours.

Whats The Role

As a Bloomberg Technical Support intern you will deliver technical solutions to new and existing Bloomberg clients. You will learn about the ins-and-outs of the backend Bloomberg technical infrastructure that leads the global Fintech industry. You will leverage your in-depth technical skills and soft skills to deliver clients access to wide-ranging Bloomberg products across multiple technologies. You will support clients over the phone chat email and in-person to ensure the highest quality of service to our clients. If you wish to be involved in an exciting fast-paced opportunity that allows you to fully utilize your communication technical and problem-solving skills while gaining insight into the global financial markets - then this may be the opportunity for you.

Well Trust You To:

• Effectively prioritize a high volume of calls instant message and tickets while also addressing team related tasks and initiatives.
• Thrive in a fast paced team whilst demonstrating adaptability in a constantly evolving environment.
• Foster strong client relationships understanding client needs provide technical support and maximize customer satisfaction.
• Collaborate with internal teams at different levels and across regions to resolve complex issues while maintaining effective communication and ensuring consistent adherence to company standard.
• Support the Bloomberg Terminal office tools (API) and services in our clients environment encompassing advanced software troubleshooting.
• Support Bloombergs private IP network including connectivity of customer Bloomberg routers Enterprise servers FIX connections and SFTP.
• Deliver support for Bloomberg products operating in Virtual environments (VMWare Citrix Hyper-V AWS) ensuring seamless functionality.
• Understand core business objectives and help achieve them through daily proactive outreach to clients for licenses hardware software and network set-ups/upgrades.

Youll Need to Have:

Technical Skills

• Fluency in English and Portuguese
• Familiarity Hands-on experience with Microsoft Windows including configuration and troubleshooting performance issues using Windows troubleshooting tools (Task Manager Event Viewer Windows Tools).
• Familiarity with common software applications such as MS Office antivirus programs.
• Understanding of hardware components (CPU RAM hard drives GPUs) and configuration of various systems including laptops desktops and peripherals.
• Understanding on networking principles including LAN WAN TCP/IP DNS BGP subnetting and firewalls.
• Understanding of network commands such as but not limited to: ping traceroute and netstat.

Soft Skills

• Ability to communicate technical concepts clearly and concisely adapting communication styles to suit customer needs.
• Demonstrates ownership and taking initiative and accountability; and providing update to end users or internal and external parties.
• A focus on customer satisfaction and the ability to handle customer issues with empathy.
• Desire to learn new technologies tools and industry practices.
• Ability to analyze the business impact of customer issues and prevents them from spreading further.

Wed Love to See:

• Knowledge of router commands (Cisco Juniper Arista).
• Exposure to vendor cloud technology (AWS Azure).
• Knowledge of add-ins macro and VBA.
• Experience with FIX protocol and SFTP.
• Understanding of network protocols and tools such as: SFTP ICMP TCP UDP BGP RIP DNS DHCP IPv4.

What its Like To Work Here

We work hard. We are ambitious and set ourselves tough business goals. We are a meritocracy where everyone has a voice - not a job title. Working with people you trust respect and can collaborate with is more important than titles or position. Things move fast and we want people who will enjoy working in this environment and feed off the energy. But it isnt all about work. Giving back is one of our core values and there are many ways to get involved in philanthropic initiatives from helping local school kids with their reading to helping clean up local parks and waterways.

What is Bloomberg: our Benefits: if you think were a good match. Well get in touch to let you know that the next steps are.

Discover what makes Bloomberg unique - watch our podcast series for an inside look at our culture values and the people behind our success.

Required Experience:

Intern

Employment Type : Intern
Experience: years
Vacancy: 1