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HCLTech
Product Support SpecialistHCLTech • Rio de Janeiro, BR
Product Support Specialist

Product Support Specialist

HCLTech • Rio de Janeiro, BR
Há 3 dias
Descrição da vaga

www.hcltech.com - visit our website and learn more about us!


What are we looking for: 🔍


Customer Communication Excellence

  • Experiecne working with international customers (North America & Europe)
  • Advanced English
  • Ability to simplify complex technical concepts into clear, user-friendly language
  • Confidence to lead and manage customer calls independently
  • A structured approach: problem → analysis → solution
  • Strong written & verbal communication (emails, calls, demos, KT sessions)
  • Experience handling customer queries with ownership and minimal supervision


Technical Product Support Expertise

  • Experience supporting enterprise products (SaaS or on-prem)
  • Strong analytical and problem-solving skills
  • Hands-on experience troubleshooting across:
  • Applications
  • APIs
  • Databases
  • Networking & security layers
  • Ability to go beyond ticket handling:
  • Root cause analysis
  • Log investigation
  • API debugging
  • Comfortable working in live production environments independently


Nice to have:


  • Familiar with SailPoint tool.
  • Knowledge and experience with cybersecurity and Identity and access management (IAM)


Please, submit resumé in English.

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Product Support Specialist • Rio de Janeiro, BR

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