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Evolution
Senior Team Manager - OperationsEvolution • São Paulo, SP, BR
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Senior Team Manager - Operations

Senior Team Manager - Operations

Evolution • São Paulo, SP, BR
Há 10 dias
Descrição da vaga

Descrição do emprego

Responsibilities

  • Analyze employee data and performance
  • Manage employee expectation and eventual requests
  • Work with internal systems (JIRA, TTS, WIKI, Evo Desk, NEVOS, etc.)
  • Partner with Human Resources to ensure appropriate team member accountability and appropriate disciplinary responses
  • Routine floor walks within the studio
  • Establish and maintain culture of performance excellence within the studio;
  • Identify necessary adjustments and/or improvements to meet globally set KPIs and OKRs
  • Maintaining staff by recruiting, selecting, orienting, training, developing and supervising subordinates;
  • Planning, monitoring, appraising, and reviewing job contributions of subordinates;
  • Accomplishing staff results by communicating job expectations and feedback;
  • Ensuring continuous and properly organized communication flow within team, subordinates and with other departments;
  • Increasing the effectiveness and efficiency of subordinate’s performance through improvements of Operations functions within own department or initiating cross-departmental improvements;
  • Maintaining quality service by enforcing quality and service standards, analyzing and resolving quality and service problems, identifying trends and recommending system improvements;
  • Developing and maintaining internal documentation (manuals, procedures, regulations etc.) for subordinates in compliance with general Company policies and supporting business needs;
  • Supporting efficient workload distribution for subordinates in compliance with labor law and business needs;
  • Forecasting and tracking of the Operation’s related costs to achieve accuracy of the spending and compliance with the budget;
  • Presents regular reports to clients and/or management and peers on progress and forecast of team’s KPIs, escalating issues and evaluating needed support;
  • Performing other duties, as asked by the direct manager, which are related to this position and which meet the qualifications;
  • Replace colleagues during their vacations, sick leaves and other absences;

Habilitações

  • High school diploma; bachelor's degree preferred

  • 3+ years of experience managing supervisors or first-time managers; managerial courage to lead and hold others accountable
  • Experience managing 100+ employees with significant volume of entry level employees
  • Proven track of records of significant quality improvements and optimizations in related industry
  • Good knowledge and ability to address complicated client complaints and requests
  • Technically proficient in computer programs, especially Microsoft Office
  • Experience in developing standards and procedures; prompt and organized
  • Strong leadership and interpersonal skills;
  • Proactive and Results driven attitude; Ability to work flexible hours
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Senior Team Manager - Operations • São Paulo, SP, BR

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