Compensation: Competitive salary commensurate with experience, qualifications, and location. Indicative range: $42,000 – $68,000 (USD equivalent), plus benefits.
Role Overview
We are hiring a Customer Support Specialist to resolve product issues and guide customers through technical questions. The role combines product knowledge, troubleshooting, and clear communication to turn support tickets into trusted relationships.
Key Responsibilities
- Resolve customer issues across email, chat, and ticketing systems within SLA
- Troubleshoot product issues, reproduce bugs, and document them for the engineering team
- Maintain and update help centre articles, FAQs, and knowledge base content
- Track recurring themes in support data and surface insights to product teams
- Collaborate with Customer Success on escalations and at-risk accounts
- Contribute to internal training so the wider team learns from each ticket
Required Skills and Qualifications
- 2+ years in a customer support or technical support role at a SaaS company
- Experience with helpdesk platforms such as Zendesk, Intercom, or Help Scout
- Strong written communication and ability to explain technical concepts simply
- Comfort with basic troubleshooting and ability to read API logs or browser consoles
- Empathy and patience with customers of varying technical ability
- Bias for documenting solutions so problems get solved once, not many times
What You'll Bring
- Patience, empathy, and a genuine interest in helping people solve problems
- Clear written communication and a calm tone under pressure
- Strong attention to detail and follow-through on every interaction
- Comfort working asynchronously across time zones
What We Offer
- Fully remote, flexible work hours
- Performance-based bonus structure
- Annual learning & development stipend
- Health and wellness benefits (varies by location)
- Opportunity to work on high-scale, real-world impact projects
Equal Opportunity Statement
This is an equal opportunity role. Applications are welcomed from all qualified individuals regardless of race, color, ethnicity, nationality, gender, gender identity or expression, sexual orientation, age, religion, disability, marital status, or any other characteristic protected by applicable law. All hiring decisions are based solely on qualifications, skills, and demonstrated ability.
Customer Support Specialist (Remote) • Rio de Janeiro, BR
Level 1 IT Support Specialist (SAP Experience Required).We are looking for a Level 1 IT Support Specialist to join our team and provide first-line technical support to end users.The ideal candidate... Mostre mais
Bookmap is a market depth visualisation and high-speed trading platform, providing complete market transparency and incomparable insight into the actions and intentions of equities, futures, and cr... Mostre mais
We are seeking a Remote Client Support Representative – Travel to assist clients throughout their travel journey.In this fully remote role, you will serve as a key point of contact for travelers, p... Mostre mais
Analista de Suporte de Informática Sênior.A G4F é uma empresa com uma trajetória sólida de 15 anos, dedicada a conectar pessoas, ideias e tecnologia para oferecer soluções inovadoras.Ensino superio... Mostre mais
Monday to Friday, 9AM - 5PM Eastern Time.We are a rapidly growing telehealth and pharmacy platform, dedicated to delivering accessible, personalized care to our patients.As demand continues to grow... Mostre mais
At Atlas Bench, we specialize in transforming teamwork through tailored solutions for Atlassian products.Our global team of experts in DevOps, ITSM, and agile methodologies delivers innovative serv... Mostre mais
Dover Fueling Solutions ("DFS"), uma empresa Dover (NYSE: DOV) composta pelos negócios ClearView, Fairbanks, ProGauge, Tokheim, Wayne Fueling Systems e OPW's Fuel Management Systems, oferece equipa... Mostre mais
A Job? Or a Lifetime Experience? Start Yours Here!.Please note that we're aiming at an expatriation to Portugal.Portuguese technology consulting company.We have 12 years of experience in the market... Mostre mais
Assembly and After-Sales Support Technician.Remote position in Brazil with in-person client visits as required.With operations in over 50 countries, we specialize in advanced solutions for algae co... Mostre mais
Carepod is a growing premium humidifier brand operating in the.Build AI-powered automations for marketing, operation, CS, and reporting system throughout company.Connect tools like Shopify, Asana, ... Mostre mais
Microsoft-based enterprise environment with a strong focus on.This role supports a range of responsibilities typically associated with.L1–L3 service desk environments.This is a hands-on role suppor... Mostre mais
Carepod is a growing e-commerce brand focused on delivering a great customer experience at every step.We believe support should be fast, accurate, human, and scalable.We use AI to help our team wor... Mostre mais
Smarter Contact is the market-leading AI-powered text and voice communications platform for real estate professionals in the US market.We’re building a best-in-class product with world-class talent... Mostre mais
Job Opportunity: Local Technical Support.We are looking for a proactive Local Technical Support professional to join our Service Delivery team in Rio de Janeiro.This is a full-time, temporary role ... Mostre mais
Estamos aumentando nossa equipe!. Mostre mais
Smarter Contact is the market-leading AI-powered communications platform for real estate professionals in the U.We’re expanding our Customer Success team and hiring a high-performing Onboarding Spe... Mostre mais
JoVE is the world- leading producer and provider of video solutions with the mission to improve scientific research and education.Millions of scientists, educators and students use JoVE for their r... Mostre mais
We’re Hiring! Hybrid Service Desk Analysts (German+ English).Lite Tech | Brazil • Remote • 2 Open Position.Are you passionate about solving technical problems and supporting users around the world?. Mostre mais
Skybound Getaways is a growing travel company focused on delivering exceptional customer experiences.We are currently seeking a reliable and motivated .Customer Service Representative.This is ... Mostre mais
Take your career to the next level as.In this role, you will be responsible for expanding existing accounts, developing new business opportunities, and ensuring excellent delivery and client satisf... Mostre mais
){kind=logo}
