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Italian/English speaking recepcionist (Fully Remote) - RR0424Remote Hero • Araçatuba, São Paulo, Brazil
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Italian/English speaking recepcionist (Fully Remote) - RR0424

Italian/English speaking recepcionist (Fully Remote) - RR0424

Remote Hero • Araçatuba, São Paulo, Brazil
Há 4 dias
Descrição da vaga
Job Description: Digital Receptionist (Fully Remote)-RR0424 Location: Remote Type: Full-Time Compensation: $1,000 - $1,500 Contract Type: Direct Hire Working Hours: 40 hours/week About the Client: Our client is a hospitality and property management company operating in the rural and agritourism space, connecting travelers with unique countryside accommodations through a modern, tech-driven platform. They are a growing startup with a strong focus on guest experience, property owner relationships, and innovation in the short-term rental market. About the Role: We're looking for a passionate and proactive Digital Receptionist to be the welcoming voice and face of a fast-growing rural hospitality brand. In this fully remote role, you'll be at the heart of the guest journey — from the first inquiry to the final checkout — while also nurturing relationships with property owners. If you love people, thrive in dynamic environments, and want to make a real impact in a startup that's redefining rural travel, this is your opportunity. Key Responsibilities: Handle and resolve guest and property owner requests across email, chat, and phone with professionalism and care Guide tourists through the entire booking process, ensuring a seamless and memorable experience Maintain proactive and clear communication with property owners to anticipate and address their needs Identify and act on upselling opportunities during client interactions to drive additional value Collaborate with the team to spot inefficiencies and propose meaningful improvements to customer service processes Represent the brand with enthusiasm and authenticity in every single interaction, acting as a true brand ambassador Requirements: Multichannel customer support (email, chat, and phone) – Advanced Clear and professional written and verbal communication – Advanced Problem-solving under pressure while maintaining calm and professionalism – Advanced Ability to explain complex concepts in simple, accessible terms – Intermediate to Advanced Self-organized, autonomous, and proactive work style – Advanced Full fluency in both **English and Italian** (spoken and written) – Advanced (both are required) Comfortable working independently in a startup environment with a strong sense of ownership and a team-first mindset Nice to Have Skills: Experience in hospitality, property management, or proptech – Intermediate Familiarity with Airbnb and similar OTA platforms – Intermediate CRM experience, specifically Monday.com – Basic to Intermediate Upselling and client relationship management skills – Intermediate Tools & Platforms: Monday.com (CRM) – a plus Email and chat support platforms Google Workspace Airbnb and OTA platforms (familiarity preferred) Why Join Us? This is more than a customer support role — it's a chance to be a founding pillar of the guest experience at an exciting startup that's transforming the way people discover rural travel. You'll have real ownership over your work, the freedom to innovate, and the opportunity to grow alongside a passionate, mission-driven team. If you're someone who doesn't just solve problems but actively makes things better, you'll find your people here. How to Apply: Our recruitment process is designed to ensure the right fit for you and our team. Here's what to expect: Complete the application form: Screening interview with our recruitment team Interview with the client Final decision – some candidates may have a second client interview before an offer is made We're looking forward to learning more about you!
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Italian/English speaking recepcionist (Fully Remote) - RR0424 • Araçatuba, São Paulo, Brazil

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