Technical Success Manager

Location:São Paulo
Team:Technical Solutions
Reports to:VP, Technical Solutions & Security About the Role We are looking for a Technical Success Manager (TSM) to support large-scale educational (B2S) deployments of Efekta's digital learning platforms. This role is suited for someone with a strong technical and delivery background who is comfortable operating in complex, multi-stakeholder environments. You will play a key role in ensuring successful onboarding, integration, and ongoing technical performance across school systems, districts, and institutional partners. You will act as a trusted technical partner, working closely with internal teams and external stakeholders to drive successful implementations at scale. This role requires a balance of hands-on technical execution, structured delivery, and proactive stakeholder management. Efekta offers a dynamic, international environment with opportunities to work on high-impact education programs across regions. What You’ll Do Customer Onboarding, Integrations & Technical Ownership

• Lead technical onboarding and implementation for large-scale education deployments
• Act as the primary technical owner for assigned programs and accounts
• Design and implement integrations such as SSO, APIs, and data flows with school systems and partner platforms
• Support configuration of solutions to meet program and operational requirements
• Troubleshoot issues and coordinate resolution across Product and Engineering
• Proactively monitor system performance, risks, and dependencies

Stakeholder Management & Delivery

• Work closely with program stakeholders such as administrators, IT teams, and partners to ensure successful rollout
• Manage expectations across technical and non-technical audiences
• Provide structured updates on progress, risks, and technical readiness
• Support scaled deployments where consistency and repeatability are critical

Training & Enablement

• Deliver technical training sessions to external stakeholders and internal teams
• Develop clear, scalable onboarding and enablement materials
• Support adoption by ensuring stakeholders understand system capabilities and constraints

Documentation & Knowledge Management

• Own and maintain high-quality technical documentation for implementations
• Develop playbooks and repeatable processes for scaled deployments
• Capture recurring issues and solutions to improve future support

Cross-Functional Collaboration

• Partner closely with Sales, Customer Success, Product, Engineering, and Support
• Provide technical input for RFPs, RFIs, and security questionnaires
• Share feedback to improve products and processes

Continuous Improvement

• Identify opportunities to improve customer experience and internal workflows
• Help scale processes as Efekta continues to grow
• Stay curious and learn new technologies relevant to our platform

What We’re Looking For Essential Experience

• 4 to 6 plus years in a technical support, implementation, or solutions role
• Experience supporting business applications or large-scale deployments
• Strong troubleshooting and problem-solving skills
• Excellent written and verbal communication skills
• Comfortable explaining technical topics to non-technical audiences
• Organised and able to manage multiple tasks simultaneously
• Customer-focused mindset
• Fluent in Brazilian Portuguese and English, with excellent spoken and written communication skills in both

Desirable Skills

• Experience with SaaS platforms
• Exposure to system integrations, APIs, or SSO
• Understanding of security and data privacy regulations such as GDPR and ISO 27001
• Basic knowledge of the software development lifecycle
• Project coordination or project management experience

Technical Background A solid technical foundation is required, but deep expertise is not expected. Successful candidates will receive training on EF’s products, systems, and technologies.Personal Qualities We are especially interested in candidates who are:

• Friendly, approachable, and collaborative
• Proactive and eager to learn
• Comfortable working in a fast-paced environment
• Detail-oriented and reliable
• Adaptable and calm under pressure

Why Join Us?

• Work in a dynamic, international environment
• Collaborate with colleagues from around the world
• Gain exposure to enterprise customers and modern SaaS technology
• Clear opportunities for career progression across teams and regions
• Be part of a company that values energy, culture, and innovation