L1/L2 Job Description and Daily Support/New Project Mode
L1/L2 Job Summary ：
The SAP L1/L2 Support Engineer is responsible for
providing first-line technical support for SAP systems.
This role involves monitoring system health, troubleshooting
basic issues, and escalating complex problems to
higher-level support teams.
The ideal candidate will have a strong understanding
of SAP landscapes and a passion for ensuring system
stability and user satisfaction.
L1/L2 Key Responsibilities ：
Incident Management: Receive, triage, and resolve L1/L2
support tickets for SAP systems (e.g., SD,MM, FICO etc.
modules).
System Monitoring: Monitor system performance and logs
to identify and address potential issues proactively.
Collaboration: Work closely with L3 engineers and
business teams to ensure timely resolution of issues.
User Support: Assist end-users with basic SAP system
inquiries and provide training when needed.
Qualifications & Skills
Experience: 1-3 years of experience in SAP support or IT
service desk roles.
Technical Skills: Familiarity with SAP Fiori, ABAP, basics, and
integration tools.
Certifications: SAP certification (e.g., SAP
Certified Application Associate) is a plus.
Soft Skills: Strong problem-solving, communication,
and teamwork abilities.
SAP first and second line operation and maintenance, module:SD/MM/FICO /SAP first- and second-line operations, modules： SD/MM/FICO
Application Support Engineer • são paulo, estado de são paulo, Brazil
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