Platform Operations Team Lead (Brazil-based)

About the Role

Mindhive builds AI-powered vision systems that transform industrial production. As we scale globally, reliability, observability, and rapid issue response are critical. The Platform Operations Team Lead (Brazil) plays a central role in ensuring our systems remain healthy across LATAM and European time zones.

You will lead the Platform Operations function — the customer-adjacent, reliability-focused counterpart to our Platform Engineering team in New Zealand. Your team will ensure our deployed systems are monitored, stable, recoverable, and well-understood by the rest of the business.

This role focuses on :

• monitoring, alert quality, and fast incident response
• supporting on-premise and edge deployments
• improving operational processes and tooling
• follow-the-sun coverage across Brazil and Portugal
• ensuring operational readiness for engineering-led upgrades

You will collaborate closely with the NZ-based Platform Engineering team, who drive deep engineering projects (Puppet 8 rollout, Python 3.13 upgrade, CDK migration, CI / CD consistency, platform hardening, test-rig reliability). Together, you will form Mindhive’s global reliability backbone.

This is a hands-on leadership role with high impact on customer experience, system uptime, and our ability to scale installations worldwide.

About You

You are a strong operational leader with deep hands-on technical skills. You thrive in live production environments, enjoy solving real-world system issues, and understand how to build reliable systems across time zones. You excel in :

You care about technical quality, clarity, and people — and you bring a mindset focused on resilience, collaboration, and steady improvement.

Key Competencies

Key Responsibilities

Platform Operations Leadership

Team Leadership & Culture

Observability & Monitoring

Incident Response & Reliability

Collaboration with Platform Engineering (NZ)

System Health & Operational Excellence

Required Skills & Experience

Leadership & Communication

Technical

Operational

About Us

Mindhive Ltd is a fast-moving AI company using machine learning and computer vision to reimagine industrial systems. Our products run across cloud, on-premise, and edge deployments, bringing AI performance and reliability directly to the factory floor.

We care deeply about people, quality, and impact. We work collaboratively, iterate quickly, and tackle meaningful, complex problems.

Mindhive is a New Zealand Hi-Tech Awards winner, recognised for innovation and impact in software, AI, and advanced manufacturing.

Work Environment & Flexibility

We support hybrid and remote work, with our people distributed across Brazil, Portugal, Italy, Japan and New Zealand. We trust each other to deliver results in ways that suit our lives while maximising our collective impact. We move quickly, adapt fast, and support each other through the ups and downs that come with building something new and meaningful.

Our values