Salesforce Business Analyst

We are HCLTech, one of the world’s largest and fastest growing technology and DSA companies with over 227,000 professionals across 60 countries, driving progress through industry-leading capabilities focused on Digital, Engineering and Cloud.

The driving force behind this work, our people, is a diverse, creative and passionate audience that enables us to continually raise the bar for excellence in our services. We strive to empower each of our professionals to achieve their best, while also striving to help them find their daily inspiration and become the best version of themselves.

We are looking for a highly talented and self-motivated to join us on our journey to advance the world of technology through innovation and creativity.

Key Responsibilities

• Gather and document business requirements : Engage with stakeholders to elicit, clarify, and translate business needs into functional specifications for Salesforce implementations.
• Business process analysis : Map, analyze, and optimize business processes, identifying gaps and opportunities for improvement using Salesforce functionalities.
• Solution design & configuration : Collaborate closely with IT and stakeholders to design, configure, and implement Salesforce solutions that align with organizational goals.
• Data analysis & reporting : Prepare technical reports, dashboards, and visualizations by collecting and analyzing business data and CRM trends.
• Testing & training : Conduct user acceptance testing (UAT), prepare training materials, and facilitate learning sessions for end-users to ensure successful adoption of new solutions.
• Stakeholder collaboration : Communicate clearly with business leaders, project managers, developers, and end-users to ensure requirements are fully understood and solutions deliver maximum value.
• Continuous improvement : Gather feedback post-implementation, monitor solution performance, and iterate on Salesforce configurations for ongoing optimization.

Requirements :

Soft Skills :

Analytical thinking & problem-solving.

Effective oral and written communication.

Requirement gathering & documentation.

Process mapping & diagramming.

Stakeholder management & facilitation.