Technical Support Engineer (Infra / Deploy)
ALLSTARSITribeirão preto, estado de são paulo, brHá 1 dia
Descrição da vagaKnowledge of Python or scripting languages such as Bash is a plus. Experience with SQL and NoSQL databases is an advantage. Familiarity with REST APIs is an advantage. Experience with cloud providers (AWS, Azure, Google Cloud) is an advantage. You have a data-driven, analytical mindset with excellent problem-solving skills You are detail-oriented, with the ability to prioritize, multitask, and meet deadlines You demonstrate a proven ability to stay motivated and work effectively both independently and as part of a team You bring a proactive passion for supporting and helping others You have a strong desire to learn, grow, and contribute to the company’s core values of collaboration and service You possess excellent English communication, listening, and writing skills You possess a strong sense towards customer sentiment and adapt your communication style accordingly You are clear in setting expectations and meeting the promised timeline You will handle customer questions and issues by combining business acumen with technical assessment skills. You will perform troubleshooting of issues both through the UI and the terminal You will work closely with Senior team members to develop your skills and technical expertise within specific areas of the product, with ongoing opportunities to grow You will partner with Customer Success Managers, Technical Account Managers, and Product to recognize trends in customer feedback and translate customer needs into a better overall product
About the Project
Our client is a Business Intelligence platform enabling customers to connect multiple data sources (e.g., Excel, SQL) into a unified environment, build interactive dashboards, apply formulas, and customize via plugins, scripts, and embedding. The product supports both SaaS and on-prem deployments. Support is organized into 4 pods : Analytics, DevEx, Data, and Infra.
About Role :
As a Technical Solutions Engineer, you will work with leading enterprise organizations and startups to realize the power of data analytics. Our Technical Solutions team spans the globe and uses the SWARM model for our tools, processes, and organizational structure. This shift focuses on driving a collaborative, rewarding environment that measures value creation and team playing.
Our team is aligned directly with our Product and Engineering teams through a robust Subject Matter Expert program. We are employing best-in-breed tools along with processes co-authored or directly influenced by our team. We believe in the power of great customer experience, and the happiest customers are made by having the happiest team helping them.
Work Hours : PST business hours.
Required skills :
- Proven hands-on experience supporting a software platform / product in a customer-facing B2B environment.
- Ability to communicate complex technical concepts in a clear, concise, and professional manner.
- Hands-on experience with Linux operating systems (Debian and RHEL-based), including package management, service management, log analysis, file permissions, user and process management, and troubleshooting system resources (CPU, memory, disk, I / O).
- Basic networking knowledge, including OSI,DNS, TCP / IP, HTTP / HTTPS, SSL / TLS, subnets, routing, and firewall concepts, with ability to troubleshoot using tools like ping, traceroute, curl, or netstat.
- Understanding of containerisation (images, containers, networking, volumes) and virtualisation (VMs, hypervisors) concepts, and familiarity with orchestration concepts such as deployments, scaling, and service discovery.
- Hands-on experience with Docker and Kubernetes is a strong advantage.
Nice to have :
About you :
Scope of work :
Criar um alerta de emprego para esta pesquisa
Technical Support Engineer • ribeirão preto, estado de são paulo, br
Vagas relacionadas
- Promovida
Trilingual Technical Support Analyst
InvGatesertãozinho, estado de são paulo, br InvGate is a fast growing SaaS company that develops products for IT management and service automation, used by clients in over 60 countries in industries such as banking, e-commerce, education and...Mostre maisÚltima atualização: 9 dias atrás
- Promovida
Technical Support Engineer (Tier 2)
Velozientsertãozinho, estado de são paulo, br We are looking for a full-time, remote.In this role, you will provide daily technical support, assisting customers in resolving their software and compliance-related issues.You will work closely wi...Mostre maisÚltima atualização: 1 dia atrás
- Promovida
Technical Support Engineer - Remote
ZyteRibeirão Preto, São Paulo, Brasil About UsAt Zyte, we eat data for breakfast and you can eat your breakfast anywhere and work for Zyte.Founded in • • • •, we are a globally distributed team of over 240 Zytans working from over 28 coun...Mostre maisÚltima atualização: há mais de 30 dias
- Promovida
Technical Support Engineer (Remote, Bra)
CrowdStrikeRibeirão Preto, São Paulo, Brasil Technical Support Engineer (Remote, BRA) page is loadedTechnical Support Engineer (Remote, BRA)Apply locations Brazil - Remote time type Full time posted on Posted Yesterday job requisition id R • • •...Mostre maisÚltima atualização: há mais de 30 dias
- Promovida
Technical Support Engineer- Esg (Bilingual English And Spanish)
SophosRibeirão Preto, São Paulo, Brasil Role SummaryAs a Technical Support Engineer, you will have the opportunity to support our customers and learn cutting-edge technologies in the dynamic software security space.What You Will DoProvid...Mostre maisÚltima atualização: há mais de 30 dias
- Promovida
- Nova!
Solutions and Implementation Engineer
Qasesertãozinho, estado de são paulo, br At Qase, we’re building a better testing management platform for teams to streamline their QA processes and achieve faster releases.
Solutions and Implementation Engineer.As a fast-paced and growing...Mostre maisÚltima atualização: 3 horas atrás
- Promovida
Technical Support Engineer - Brazil
TenableRibeirão Preto, São Paulo, Brasil Direct message the job poster from Tenable.Tenable® is the Exposure Management company.Tenable to understand and reduce cyber risk.
Our global employees support 65 percent of the Fortune 500, 45 per...Mostre maisÚltima atualização: 3 dias atrás
- Promovida
Technical Support Engineer- Nsg (Bilingual English And Spanish)
Sophos GroupRibeirão Preto, São Paulo, Brasil About UsSophos is a global leader and innovator of advanced security solutions for defeating cyberattacks.The company acquired Secureworks in February • • • •, bringing together two pioneers that have...Mostre maisÚltima atualização: há mais de 30 dias
- Promovida
Technical Support Engineer- Esg (Bilingual English And Spanish)
Sophos GroupRibeirão Preto, São Paulo, Brasil About SophosSophos is a global leader and innovator of advanced security solutions for defeating cyberattacks.The company acquired Secureworks in February • • • •, bringing together two pioneers that ...Mostre maisÚltima atualização: há mais de 30 dias
- Promovida
Manager, Technical Support
DocuSignRibeirão Preto, São Paulo, Brasil Company OverviewDocusign brings agreements to life.Docusign solutions to accelerate the process of doing business and simplify people's lives.
With intelligent agreement management, Docusign unleash...Mostre maisÚltima atualização: há mais de 30 dias
- Promovida
- Nova!
Technical Support Engineer- Nsg (Bilingual English And Spanish)
SophosRibeirão Preto, São Paulo, Brasil OverviewTechnical Support Engineer- NSG (Bilingual English and Spanish).Sophos is a global leader in advanced security solutions.
The company acquired Secureworks in February • • • •, expanding its MDR...Mostre maisÚltima atualização: 16 horas atrás
- Promovida
Senior IT Support Engineer
Rainribeirão preto, estado de são paulo, br Series B to fuel our next stage of hypergrowth.We’re seeking an experienced Senior IT Support Engineer to join our growing team in a dynamic, remote-first startup environment.The ideal candidate wi...Mostre maisÚltima atualização: 20 dias atrás
- Promovida
Technology Support Engineer
Accenture ArgentinaRibeirão Preto, São Paulo, Brasil OverviewEn Accenture Argentina buscamos profesionales apasionados por la innovación que quieran aprender y superarse día a día para sumarse a nuestros equipos de Technology.Querés formar parte de l...Mostre maisÚltima atualização: 29 dias atrás
- Promovida
Technical Support Engineer Ii - Esign
DocuSignRibeirão Preto, São Paulo, Brasil OverviewJoin to apply for the Technical Support Engineer II - eSign role at Docusign.Docusign brings agreements to life.Using the Intelligent Agreement Management platform, Docusign helps companies...Mostre maisÚltima atualização: há mais de 30 dias
- Promovida
Full Stack Engineer (Relocation to Portugal)
Affinitysertãozinho, estado de são paulo, br A Job? Or a Lifetime Experience? Start Yours Here!.Please note that we're aiming at an expatriation to Portugal.We are a Portuguese technology consulting company with a strong outward look to the r...Mostre maisÚltima atualização: há mais de 30 dias
- Promovida
Sustaining Engineer
TARGAN Inc.ribeirão preto, estado de são paulo, br Controls Engineer – Sustaining.Remote | Global Support Role | Full-Time.TARGAN is transforming animal agriculture through advanced automation — and we’re looking for a.
Controls Engineer – Sustainin...Mostre maisÚltima atualização: 1 dia atrás
- Promovida
Cloud Support Engineer
CanonicalRibeirão Preto, São Paulo, Brasil Join to apply for the Cloud Support Engineer role at Canonical3 days ago Be among the first 25 applicantsJoin to apply for the Cloud Support Engineer role at CanonicalGet AI-powered advice on this ...Mostre maisÚltima atualização: há mais de 30 dias
- Promovida
Technical Support Engineer (Remote - Latam)
JobgetherRibeirão Preto, São Paulo, Brasil OverviewTechnical Support Engineer (Remote - Latam).We are seeking a proactive and technically skilled Technical Support Engineer to join a fast-growing international e-commerce environment.You wil...Mostre maisÚltima atualização: 2 dias atrás