Technical Support Specialist

Transform your career with our IT Services company.We are looking for a Technical Support Specialist to join our team.

As a key member, you will be responsible for investigating and driving support resolution with our engineering teams.Key Responsibilities : Investigate and drive support resolution with engineering teamsServe as point of escalation for support issues from FICC BoltwebHelp to define and improve runtime while enhancing support platform and applicationBecome support SME and help improving service elasticity, resiliency and recovery timesImprove SDLC / Continuous Delivery OKRs such as increasing release cadence and reducing incident ratesCreate documentation and code snippets to share with L1 engineering teamsWhat We Offer : TCS Benefits – Brazil : Health insuranceDental PlanLife insuranceTransportation vouchersMeal / Food VoucherChildcare assistanceGympassTCS Cares – free

• that provides psychological assistance (24 hrs / day), legal, social and financial assistance to associatesPartnership with SESCReimbursement of CertificationsFree TCS Learning Portal – Online courses and live trainingInternational experience opportunityDiscount Partnership with Universities and Language SchoolsBring Your Buddy – By referring people you become eligible to receive a bonus for each hireTCS Gems – Recognition for performanceXcelerate – Free Mentoring Career PlatformWe promote an inclusive culture and believe in equity.

We welcome applicants from diverse backgrounds and encourage them to apply.

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