Customer Success Manager

Position : Client Success Manager

Hours : Full-Time (40 hours / week)

Time Zone : EST

Overview :

Our client is looking for a Client Success Manager to own relationships with agency clients, primarily chiropractic, dental, and medspa clinics. You’ll be their main point of contact, ensuring campaigns drive real results and clients stay informed, confident, and happy.

This role blends client communication, data-driven performance management, and coordination with internal teams to keep everything running smoothly, from onboarding to ongoing optimization.

What You’ll Do :

Daily Client Communication :

Be the main point of contact for each clinic client.

Communicate daily via calls, emails, and texts, keeping clients informed before they have to ask.

Provide clear updates on campaign performance, next steps, and upcoming improvements.

Build trust through responsiveness, proactivity, and transparency.

Client Onboarding :

Lead new clients through setup : ensuring tracking, GoHighLevel, and campaigns are properly configured.

Set expectations around timelines, deliverables, and what strong performance looks like.

Ensure a smooth and confident start to each new client relationship.

Monitor & Troubleshoot Campaigns :

Review ad and funnel performance daily, track metrics like CPL, leads generated, bookings, show rate, and conversion rate.

Identify drops or issues early (e.g., “show rate dropped 20% this week”) and diagnose potential causes.

Suggest actionable fixes : whether it’s a follow-up tweak, schedule adjustment, or new messaging.

Coordinate with Delivery Teams :

Communicate findings and improvement plans to the right team members (media buyers, appointment setters, etc.).

Ensure changes are executed effectively and followed through.

Bridge the gap between performance data and hands-on execution.

What You’ll Own :

Client performance metrics (leads, bookings, show %, close %).

Client satisfaction, retention, and renewal rates.

Proactive, fast communication and problem-solving.

Strategic understanding of marketing and sales processes, connecting data insights to business outcomes.

What We’re Looking For :

Previous experience in sales or lead generation.

Strong communication and organizational skills.

Ability to interpret data and turn insights into clear actions.

A proactive, solution-oriented mindset.

Comfort working with multiple clients and priorities in a fast-paced environment.

A team player who collaborates well across departments.