Senior Data Support Engineer

N-iX is looking for a passionate skilled and motivated Senior Data Support Engineer to join the team.

Our customer is the leading school transportation solutions provider in North America. Every day the company complete 5 million student journeys moving more passengers than all U.S. airlines combined and delivers reliable quality services including full-service transportation and management special-needs transportation route optimization and scheduling maintenance and charter services for 1100 school district contracts.

N-iX is building cooperation with the client through several projects of different sizes and durations. Currently the account contains around 10 projects in different stages and keeps actively growing.

Responsibilities:

Support services include:

• Insights BI queue monitoring in ServiceNow and ticket resolution
• Provide support in production environments in all data and analytics environments
• Plan test and implement server upgrades maintenance fixes and vendor-supplied patches
• Create handle and monitor all data and analytics pipelines; resolve all pipeline failure
• Build update and run scripts in all Data Transformation tooling; troubleshoot diagnose and fix errors related to data ingestion
• Oversee development and modification efforts in all Clients warehouse environments
• Install configure and provide support after implementation
• US time zone working hours

Resource Qualifications: Resources assigned to the Managed Services Team will be proficient in the support of cloud data and analytics technologies within the AWS Azure and Snowflake technology suites.

Requirements:

• Upper-intermediate English written and verbal communication skills
• Experience with CI/CD pipelines monitoring (T1) and fixing (T2)
• Experience in the support of cloud data and analytics technologies within the AWS and Snowflake technology suites
• Good knowledge of Data Warehouse concepts
• Strong SQL skills
• Good Python skills
• Perfect troubleshooting skills
• Readiness to communicate with end users in an effective and efficient manner

Nice to have:

• Experience with Spark
• Experience using the ServiceDesk would be a plus
• Experience working with Azure services would be a plus
• Experience building and maintaining DBT pipelines is a plus