Company Overview
At Synamedia, we’re a global team of 1,700+ trailblazers across 20 countries, revolutionizing how the world is entertained and informed. With a legacy of protecting our long-time customers, we’re laser-focused on driving growth and leading the charge as the industry shifts from Pay-TV to IP and streaming. We are the pioneers in next-gen media cloud services who power the viewing experiences of billions of people on Earth with our best-in-class live streaming, distribution, ad tech, cloud platforms, and more.
Our solutions, built over three decades and trusted by 1,000+ customers, fuel giants like Disney, NBA, The Olympics, Astro, Comcast, Tata Play, and many more.
Ready to grow with us and shape the future of media and entertainment solutions? Let’s do it together!
About the Job – Lead Technical Consultant
Key Responsibilities :
- Ensuring a healthy platform delivering smooth services for all the customers.
- Provide strong technical leadership to ensure continuous improvement across the team
- Prime contributor for automation and scripting tasks.
- Must have worked in a fast-paced, quick response / crisis handling team.
- In-depth knowledge and experience of supporting complex projects.
- Command and control during High Priority Events.
- Responsible for contribution in refining Service Centre tools and processes.
- Implement monitoring scripts to prevent repetitive issues.
- Able to work independently or as part of a team towards complex issue resolutions.
- Ability to collaborate with customer deployment teams.
- Solid communicator, with excellent written and spoken Portuguese and English.
- Must know ITIL framework (Incident, Change, Problem, configuration)
- Independently / collectively troubleshoot issues reported by customer on ServiceNow ticketing tool.
- Accurate analysis, tracking and reporting of any problems or issues found during investigation.
- Contribute to the knowledge management in the department.
- Collaboration with the support and deployment teams to resolve issues. Good with documentation and RCA preparation.
- Development of training material, for education and knowledge sharing with other team members as appropriate.
- A good understanding how to monitor and improve service quality.
- Stay on top of customer reported issues, regularly communicate with customers.
Technical Skills :
Excellent in problem-solving and analytical skills.Excellent Linux Systems Administrator.Good experience with at least one scripting language (bash, python, perl).Experience in support and configuration of software applications on both Linux and Windows operating systems.Knowledge of applications clusters for application redundancy desirable ,e.g., Red Hat Cluster.Experience with operation and support of virtual machines using VMware (vSphere and vCenter) would be advantageousExperience with a video delivery system, preferably in a support or integration role.Solid with relational database (Oracle preferred) and non-relational database (Mongo preferred). Good understanding of networking, TCP / IP and UDP protocolsGood understanding of network transfer protocols HTTP, FTP.Proven SQL scripting skills.Strong in automation and process improvement.Experience in digital video delivering systems with in-depth knowledge in at least one of the following technologies : Conditional Access, DRM, OTT, STB, Encryption, Decryption.Knowledge of MPEG / DVB or other video delivery technologies.Awareness of STB software and hardware.Ability to understand data represented in XML or JSON.Good to have knowledge of Media products.Aware of multimedia concepts in Mpeg2, H.264, TS, OTT, IPTV, HD & SD resolutions, 4K TV, DRM, VOD, Live streaming, PPV, Adaptive StreamingTeam handling experience would be a Plus.Qualifications, Experience and Personnal skills :
Bachelor’s degree / BCA / B. Tech or equivalent.Ideally 8 years of experience in a relevant support, integration, or deployment role.Ability to work within a multi-tasking dynamic environment and cope with changing prioritiesQuick learnerProactiveCustomer focusedExperience dealing with global customers.Ability to work individually or as part of a teamStrong communicator at management and technical levelsSelf-motivated and self-sufficientGrowth Opportunities
When welcoming new talent into the team, we are always looking for opportunities to bring in new ideas, those who ask challenging questions and have the curiosity to learn. These qualities are important to us as we nurture a culture of innovation, seize more opportunities to partner with our customers and make a difference as we transform the future of video. To further support your growth and that of our talent pool, Synamedia offers an exhaustive library of skill enhancement resources from AWS, SkillSoft and other partners to help you upskill while on the job. Be it data analytics that piques your brain or content creation, there’s something for every kind of mind.
Benefits and Perks
Flexible working arrangements.Competitive pay hikes and bonus packages.Skill enhancement and growth opportunities.Equal opportunity employment.Health and wellbeing programmes.Collaborative work with a truly global team.A Culture of Belonging
Synamedia is committed to promoting a diverse, inclusive and equal opportunity community - a place where we can all be ourselves and succeed. Our values connect us, and we love to win together. We work with a bias to action, have a bold approach and encourage being deeply curious to grow and evolve, as a team.
In our aim to foster a people-friendly environment, we offer a range of family friendly, inclusive employment policies, flexible working arrangements, engagement activities and services to support all our colleagues across our 20 office locations. Synamedia regularly organises community events that promote cohesion and diversity among colleagues. We are proud of our mental health wellbeing initiatives, our Pride month awareness campaign, our cancer awareness programme and much more.
More information
If this role sparks your interest or any questions, or if you require any accommodations to be made to help you through your application, please reach out to our recruitment team, who would be happy to help.