Client Services Coordinator
RandstadSão Paulo, Brazil, BrazilHá 17 dias
Descrição da vagaFull-Cycle Management : Own and manage the entire recruitment process for a portfolio of accounts, often focused on filling niche, challenging, and specialized positions. Recruiter Leadership : Directly lead, manage, and develop a team of recruiters and researchers, providing constant feedback and structured development plans. Process Improvement : Drive continuous improvement in selection execution by evaluating and integrating new recruitment technologies and tools. Recruiter Support : Provide proactive, hands-on support to the team in candidate sourcing efforts and overcoming roadblocks. Performance Monitoring : Directly manage and control Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) for all accounts through robust control and monitoring methodologies. Data & Insights : Build and maintain operational dashboards and vacancy spreadsheets, ensuring data accuracy and facilitating clear communication across all stakeholders. Financial Health : Ensure the financial performance of the client contract portfolio by managing Gross Profit (GP) and Operating Expenses (Opex) . Minimum Experience : A minimum of 5 years of professional experience is required. Leadership / Specialist Experience : Proven experience in a leadership, senior specialist, or similar high-level role is highly valued. Preferred Industry Background : Experience in a multinational company is preferred. Experience in Pharmaceutical, Medical Devices, or Life Sciences is a plus but not mandatory. Education : Completed Higher Education (University Degree) is mandatory. Recruitment & Selection (R&S) : Expert-level, hands-on knowledge of full-cycle recruiting processes, strategies, and best practices. Data & Metrics Management : Strong experience in building and utilizing operational dashboards and key recruitment metrics (KPIs / SLAs) for control, monitoring, and strategic decision-making. Computer Skills (Office Suite) : Expert-level proficiency in Excel (for data analysis and reporting), PowerPoint (for strategic presentations), Word , and Outlook . Operational & Process Leadership : Proven ability to lead and develop people, manage complex demand cycles, and drive overall process efficiency. Client Management : Strong skill set in managing relationships, fostering long-term trust, and presenting business reviews and proposals to key stakeholders. Salary Range : R9,5000–R11,000 (Gross Monthly Salary). Note : This figure is dependent on experience and is subject to internal benchmarking. Location : Must reside in or near São Paulo, Brazil . Portuguese : Required (Proficient or Native fluency). English : Required (Advanced or Business Fluency for strategic client and internal communication). Spanish : Basic proficiency is considered a distinct advantage.
Client Services Coordinator
Role Overview : A Leadership Role in Strategic Talent Acquisition
The Client Services Coordinator is a pivotal, client-facing leadership role that sits at the intersection of client management, operational excellence, and strategic talent acquisition. You will be the primary operational and strategic partner for a dedicated portfolio of clients utilizing our Recruitment Process Outsourcing ( RPO ).
This position is about driving performance : ensuring compliance, leading a team of recruiters, optimizing the full recruitment lifecycle, and managing the financial health of your client accounts. You will be instrumental in building long-term client trust while delivering measurable results and introducing innovative recruitment strategies.
Key Responsibilities
Your responsibilities fall into three core areas : Client & Strategy Management , Team & Process
Leadership , and Operational & Financial Control .
1. Client & Strategy Management
- Strategic Partnership : Serve as the primary point of contact and strategic partner, cultivating deep, long-term trust with clients, hiring managers, and internal recruiters.
- Solution Delivery : Develop and execute strategies for RPO and MSP solutions, proactively anticipating client needs and introducing new and innovative recruitment and selection concepts.
- Stakeholder Satisfaction : Increase satisfaction for both internal clients (Hiring Managers) and candidates by designing and overseeing structured selection processes with consistent communication and feedback.
- Transparent Reporting : Ensure a positive, transparent relationship through regular weekly, monthly, and quarterly business reviews to present results, propose new strategies, and discuss performance.
2. Team & Process Leadership
3. Operational & Financial Control
Candidate Requirements
Experience & Education
Skills & Technical Expertise
1. Core Capabilities (Dominant / Expert Knowledge Required)
2. Strategic & Leadership Skills (Strong Proficiency Required)
Location, Compensation, & Language
Compensation
Location & Language Requirements
This role is based in Brazil and requires specific language proficiencies for client-facing and strategic communication :
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Service Coordinator • São Paulo, Brazil, Brazil
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