Bra_840286_Supervisor Operations Groups

Make your MoveWe are proud to give our team members ownership over the direction and speed in which they grow – and we are so glad you are interested in continuing to grow with us internally with this opportunity.Account / Department : Merck - MSDJob Specific Essential Duties & Responsibilities : Leadership SupportEffectively supervise direct reports, providing training and skill development based on job function.Provide career path planning with each direct report.

Develop best practices, benchmarking, implementations and training to assist in challenging and developing staff.Implement, train and measure BCD M&E standard operating procedures to all members of team.

Update SOPs as needed and communicate changes in procedures to team.Development and implementation of customer specific SOP as required.Ensure all staff members have the necessary equipment to perform (computer, telecom, etc.)Oversee program staffing schedule.Continually monitor staff alignment and organization to ensure the highest levels of customer service, efficiency and productivity.Interact with BCD M&E Business Development team as required to provide leadership and address operational issues in a proactive manner.Oversee and pre-approve all travel requests and requests for time off and maintain calendar.Take part in weekly meeting with Director and management team.Take part in monthly BCD M&E management meetings, providing team updates.Take part in annual and mid-year performance reviews, which are conducted by Director, Group Operations.

Establish plans with individuals to ensure maximized performance against goals.Act as a liaison between staff and Director of Operations for account communications and announcements.Recruit, interview, hire and train new staff.Schedule and hold regular team meetings and one-on-one meetings.Work independently in the absence of supervisionAssumes and performs other duties and responsibilities not specifically outlined herein, as requestedCustomer ServiceMonitor service issues and problem resolution with customer via direct contact through issue resolution and follow up with client as required.Interact with clients and customers as required.

Such interaction may include follow up on a new meeting request for accounts without BCD M&E Business Development support, issue resolution, program debriefs, proactive check-up on service level support being provided to that client from the Express Team.Budget AccuracyPre-approve all check requests, invoice requests, wire transfer requests in advance of staff submission to Director, Group Operations.Approval all client budgets prior to presentation to client.Approve final billing prior to presentation to client.Report on program spend, savings and profitability monthly.Supplier RelationsApprove and sign all hotel and supplier contracts.Monitor preferred supplier usage and hold team accountable for adherence to preferred supplier relationships.

Ensure team enters supplier spend accurately and timely within meetings technology.

Report to Director monthly.Approve all program specifications and service agreements prior to submission to suppliers.Log Letters of Agreement for all programs operating through team.

Address items that fall outside of the scope of the agreed upon terms.Project ManagementSupervisor will effectively program manage assigned programs throughout the year, as determined by staffing / planning support needed, and by the Supervisor's workload.Don't forget to notify your manager before hitting apply.