Especialista Genesys Cloud

Requirements : Advanced EnglishGood understanding of SIP Protocols, Genesys Framework and ArchitectureReporting components like CCPulse / Pulse, ICON, Infomart and CXInsightsGood troubleshooting experience in Genesys infrastructure.Good understanding of the following Genesys ProductsDesign call-Flow Architect / Script / Data Actions / Data tableIntegration with Salesforce, Genesys API's , PCI PAL, GenAIKnowledge about Genesys Cloud Components like Google CCAI chat bot, predictive engagement.Trunks, E1 / T1(CAS, CCS), SIP etc.,Gateway protocols : SIP and MGCPGood ITIL Knowledge – Incident, Change & Configuration Management