Analyst, Business Operations

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Overview

Here at Shippo, we are the shipping layer of the internet and we consider ourselves to be one of the core building blocks of e-commerce.

Our mission is to make merchants successful through world-class shipping.

With our products and solutions, we level the playing field by providing our customers with best-in-class solutions that otherwise wouldn't be available to them.

Through Shippo, e-commerce businesses, marketplaces, platforms and a variety of logistics infrastructure providers are able to connect to shipping carriers around the world from one API and dashboard.

We provide our customers with the most competitive shipping rates, print labels, automated international documents, shipment tracking, facilitate the returns process and more.

Responsibilities

First 90 days : get in, get oriented, ship value

Own fast, accurate Google Sheets analyses and reports for carrier ops asks (think : data pulls, pivots, VLOOKUP / XLOOKUP, SUMIFS, basic modeling)

Partner with Carrier Ops, Partnerships, Finance, and Data to triage and quantify billing variances; share your findings

Document your work (inputs, queries / logic, outputs) and keep stakeholders updated with crisp async comms

Start learning to read SQL queries / Databricks notebooks (no pressure to write complex SQL yet)

Months 3–12 : broaden scope, own problems

Drive structured analyses to support our XMS strategy (e.g., partner pipeline sizing, revenue / label volume opportunity, cohort and conversion, playbook experiments)

Build lightweight dashboards / trackers (Sheets / Looker) that the team can trust and reuse

Help operationalize GTM projects : draft SOPs / playbooks / templates, coordinate cross-functional tasks, and close the loop with clear follow-ups

Qualifications

Must haves :

1–3 years in an analytical role (consulting, biz ops, finance / FP&A, rev ops, product analytics, or similar)

Google Sheets power user : pivots, lookups, array formulas, SUMIFS / COUNTIFS, filters, cleaning / joining, fast navigation

Evidence of basic financial / analytical modeling and business case writing

Strong written and verbal communication : you ask clarifying questions, state assumptions, and keep partners in the loop

You're not afraid to ask the "dumb questions"

Comfortable context switching and working cross-functionally in a remote environment

Nice-to-haves :

SQL comfort (reading / editing simple SELECT / JOIN / WHERE) and curiosity to learn more; exposure to Databricks / Looker helpful

Experience building simple GTM SOPs / playbooks or standing up lightweight reporting

E-commerce / logistics familiarity is optional – no prior carrier background required

Benefits

Medical, dental, and vision healthcare coverage for you and your dependents

Pets coverage is also available

Flexible policy for PTO and work arrangement

Two 1-week company shutdowns to rest and recharge (summer and winter)

3 VTO days for ShippoCares volunteering events

Charity donation match up to $100

Fun team events outside of work hours – happy hours, escape room adventures, hikes, and more!

Here at Shippo, we celebrate inclusivity and are committed to creating equal access to opportunities for people from all backgrounds, perspectives and geographies.

All qualified individuals are encouraged to apply.

If you need assistance, or a reasonable accommodation during the application and recruiting process, please contact us at

Our people, much like the packages we help ship, are all over the world.

Through our remote-first program, "Shippos Everywhere", these roles can be based anywhere in the US (with certain exclusions) and many can be based internationally.

For locations outside the US and Ireland, the employment contracts are powered by Remote.com (all Shippo perks still apply – including equity!).

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