Customer Success Analyst

Our customers' success is our success, and as Customer Success Analyst you will play a crucial role in this journey.In your day-to-day, you will assist, guide and support our customers through our service channels (e-mail, phone and online ticket).

If you have good interpersonal relationship, enjoy working with customer service, are communicative and like technology, this opportunity is for you.What you'll do : Assist clients on how to use our products focusing on their success;Solve questions and offer specific guidance as required;Create documentation for procedures when necessary;Identify possibilities for improvement with customers and the Customer Success team;Work in other activities related to the team.What we need you to have : Graduation completed or in progress;Good communication and persuasion skills;Proactivity and resilience;Ability to manage conflicts;Good interpersonal relationship;It would be awesome if you have : Experience with customer service;Knowledge of tools and service channels focused on the customer experience;Familiarity with digital products and day-to-day technologies;Graduation in Computer Science, Information Systems, Systems Analysis or related fields (graduated or in course);Experience with Git.Health insurance assistance;Flexible hours;Nice and informal environment;Daily challenges;Awesome team!

Our TeamHere in Arca we prioritize teamwork always focusing in our end users and constant innovation.We have a diverse, integrated team, where professionals from different areas develop digital solutions together, thinking about our products, overcoming challenges, discovering new possibilities, with the final goal of meet the needs of our clients through beautiful experiences.That's not an easy task, and we believe that passion and constant improvement from people and processes are essential on this journey.We like to work together, beat challenges, improve our skills and learn from each other in everything we do.Join our team, you'll be more than welcome!

arcaUnited States

• Little River Turnpike #
• Annandale, VA

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