Program Manager - Customer Service

We’re Hiring : Program Manager - Customer Service Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta launched in 2023 and has rapidly expanded across key regions, including Hong Kong, Saudi Arabia and now Brazil.

Are you a strategic thinker and a collaborative leader who thrives on driving seamless coordination and operational excellence? We are looking for a Program Manager to bridge the gap between our business teams and service functions, ensuring the successful execution of key initiatives.

What You’ll Do

Be the Key Liaison – Act as the primary connection between business teams and service teams, ensuring smooth communication and goal alignment.

Drive Resource Efficiency – Coordinate cross-functional teams, optimize processes, and allocate resources across quality assurance, training, delivery, and process management to maximize efficiency.

Lead Program Execution – Develop and manage program plans, budgets, and priorities while identifying risks and implementing proactive solutions.

Why Keeta?

Innovation-Driven : Keeta uses the advanced technology solutions to disrupt the traditional food delivery landscape, making every order smarter and faster.

Fast-Growing & Dynamic : Keeta is expanding quickly, offering endless opportunities for personal and professional growth.

Global Impact : Join a company that’s transforming the way people enjoy food, impacting communities around the world.

What We’re Looking For

Bachelor’s degree or higher in Project Management, Business Administration, or a related field.

3+ years of experience in project or program management, preferably with a strong understanding of service operations.

Exceptional leadership & collaboration skills – Ability to work across teams and drive initiatives forward.

Proficiency in project management tools and strong analytical thinking.

Fluency in English & Portuguese – Excellent communication skills in speaking, listening, reading, and writing.

Bonus Points If You Have

PMP, PgMP, or similar certifications.

Experience in process optimization and standardization within service functions.

Location : São Paulo, Brazil

Apply now and be part of a team where learning never stops!