Engenheiro(A) Qualidade Pl

IntroductionWe are seeking a Quality Engineer to join our Quality team.

You will be responsible for administering all CNS warranty claims in collaboration with the Global Team.

This includes collecting information from Market Areas (MAs) and Distributors, coordinating activities to improve internal processes, managing system interactions with MA, BL, and SC, and ensuring that claims are directed to the appropriate stakeholders for root cause analysis and corrective actions.

The role contributes directly to customer satisfaction, profitability, and long-term customer relations.

Your role plays a crucial part to contribute to our business.In this position, you will report to Manager, Quality Development.This position is mainly located in Sorocaba / BR, Lima / PE, Santiago / CL and it involves up to 30% of travel.Team you belong toYou will join a team of Global Quality Development team dedicated to manage, monitor, handling the CNS Customer Claim cases.

We are currently working on Customer complain / claim process.We work closely with internal / external stakeholders, such as Engineering, Manufacturing, Sales, Product Lines.Our team culture is all about customer in center, high ambition – always, getting it done – together and open and honest.The members in our team are located in Brazil, Czech Republic and France.What you'll doEnsure overall coordination between CNS BA and with other departments concerned like : Product Line, Business Line, Supply Chain, Quality Team, Warehouse, Manufacture Plants, Engineering, Global Order Management, others;Processing and follow-up of complaints from MAs and Distributors, in particular : Verification and validation of information, analyses, requests for opinions or additional elements, follow-up and closure of claims;Lead and conduct regular warranty claim meetings with BA, MA, SC to improve process visibility;Determine the level of criticality, provide accurate claim information to related users / BA's, ensure the traceability of claims and proper reporting to CNS BA;Train and support Market Areas (Asia, Pacific, Europe, Americas, Africa, Middle East, South America, China) to the adequate usage of the CRM system (Salesforce) and other related tools (SAP);Maintain accurate and up-to-date records of warranty claims and associated documentation;Promote and actively participate in process improvement initiatives within the organization;Ensure timely response to all warranty inquiries and provide necessary support to MAs and Distributors;Work to maintain positive relationships with all stakeholders involved in the claim process;Coordinate with Order Management Team to issue credit notes for Distributor cases;Review all customer claims and assign them to the appropriate Approver within the required timeframe;Contribute to global initiatives aimed at improving the customer claim process in collaboration with the Global Team and other departments.Who you areBachelor's degree in Mechanical Engineering or related fields;Advanced English proficiency;Knowledge of Consumables Products portfolio;Familiarity with Quality Management System (ISO 9001);Strong understanding of CAPA Process and 8D methodology for RCA - root cause analysis, as well as other quality methods;Experience with SAP SD, MM, QM, Power BI and CRM - Customer Relationship Management tool (Salesforce);Proficiency in Microsoft Office applications;Strong process-oriented mindset;Skilled in conflict resolution and mediation between stakeholders.What\'s in it for youAn inspiring purpose - Enabling sustainable modern life.

Minerals and metals are the backbone of essential functions in the modern world.

However, there\'s a pressing need for more sustainable solutions to collect and process them.

At Metso, you get to be part of transforming the industry and making a positive change.Safe work environment – For Metso, safety is a fundamental value.

Our goal is to demonstrate leadership and vision in promoting a safety culture.Compensation and rewards - Remuneration and benefits structure aligned with market practices, offering an attractive package through a balanced composition that contains fixed and variable remuneration, in addition to health care, dental plan, life insurance, private pension, food ticket, among others, according to current policies.Flexibility – We defend personal interactions and face-to-face collaboration associated with an open and flexible work environment, valuing the balance between personal and professional life.A thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential.

A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.Extensive learning opportunities - We encourage ongoing dialogues, feedback sessions, internal mobility opportunities, mentoring programs, training and development, among other ambitious projects and global opportunities.Interaction without borders – Take advantage of our network of colleagues around the world to exchange experiences and knowledge.

We carry out the work together, through open and honest communication.Get in touchWant to rise above the possible with us?

Click 'Apply now' to leave your application.We understand that some highly capable candidates might hesitate to apply for a role unless they meet every listed qualification.

If you\'re excited about this role, we encourage you to apply even if you don\'t meet all the requirements.

You may be the right candidate for the role.For additional information, please contact the RH – Resourcing team.Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture.

All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally.

We improve our customers' energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise.

We are the partner for positive change.

Metso is headquartered in Espoo, Finland.

At the end of 2024 Metso had close to 17,000 employees in around 50 countries, and sales in 2024 were about EUR 4.9 billion.

Metso is listed on the Nasdaq Helsinki.

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