Analista de suporte

Come to one of the biggest IT Services companies in the world!! Here you can transform your career!

Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to our success in a collaborative environment.

We are looking for Support Analyst, who wants to learn and transform his career.

In this role you will

• Provide technical assistance to clients and customers.
• Act as the first line of defense, responsible for handling fundamental technical issues, answering queries, and managing service requests..
• Support teams following agile methodologies and operating procedures.

Mandatory Skills

• Respond to and resolve technical issues via phone, email, chat; log and track incidents and service requests.
• Provide remote and on-site technical assistance for hardware (desktops, laptops, printers) and software issues.
• Diagnose and resolve technical hardware and software problems. Install, configure, and update operating systems and software applications.
• Collaborate with other IT team members to escalate complex issues.
• Maintain and update documentation related to installations, configurations, and troubleshooting procedures.
• Follow ITIL service management best practices for incident, problem, and change management.
• Ticketing & Documentation: Accurately log all support activities in ITSM tools (ServiceNow, JIRA, etc.) and create detailed knowledge base articles.
• Spanish is mandatory.
• Completed or ongoing Bachelor's Degree in Data, IT or a closely related field.

Desirable Skills

• Knowledge of operating systems, including Windows/macOS.
• Knowledge of network hardware and software.
• Ability to adapt to new technologies and changes in the network environment.
• English proficiency.
• Assertive communication, clarity, precision, and politeness.

<<<< Please attach resume in English>>>>>>

What do we offer?

• TCS Benefits – Brazil:
• Health insurance
• Dental Plan
• Life insurance
• Transportation vouchers
• Meal/Food Voucher
• Childcare assistance
• TotalPass
• TCS Cares – free 0800 that provides psychological assistance (24 hrs/day), legal, social and financial assistance to associates
• Partnership with SESC
• Reimbursement of Certifications
• Free TCS Learning Portal – Online courses and live training
• International experience opportunity
• Discount Partnership with Universities and Language Schools
• Bring Your Buddy – By referring people you become eligible to receive a bonus for each hire
• TCS Gems – Recognition for performance
• Xcelerate – Free Mentoring Career Platform
• Tata Consultancy Services is an equal opportunity employer, our commitment to diversity & inclusion drives our efforts to provide equal opportunity to all candidates who meet our required knowledge & competency needs, irrespective of any socio-economic background, race, color, national origin, religion, sex, gender identity/expression , age, marital status, disability, sexual orientation or any others. We encourage anyone interested to build a career in TCS to participate in our recruitment & selection process.

At TATA Consultancy Services we promote an inclusive culture, we always work for equity. This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, Ethnicity. All our opportunities are based on these principles. We think of different actions of inclusion and social responsibility, in order to build a TCS that respects individuality. Come to be a TCSer!