Oracle fusion cloud support - R2A

Oracle Cloud Support Engineer - R2A

We are looking for a senior professional to support and operate the accounts receivable and billing modules of Oracle ERP Cloud. You will be part of a global team, ensuring excellence in service delivery, SOX compliance, and adherence to ITIL standards.

Main Responsibilities :

• Act in the modules : General Accounting (GL), Fixed Assets, and Cash Management
• Resolve incidents and tickets within the deadlines (SLA), in partnership with internal teams and suppliers
• Provide support during the monthly accounting closing in multiple regions (LATAM, USA, APAC)
• Execute regression tests on quarterly updates of the Oracle Cloud SaaS environment
• Ensure compliance with SOX processes, documentation, and evidence for audits
• Lead operations and continuous improvements in communication, processes, and support standards
• Participate in the definition and dissemination of best practices, in alignment with ITIL and tools like ServiceNow and GitLab
• Work with engineering and project teams to ensure successful deployments and integrations

Requirements :