Senior Support Analyst

Kenvue is currently recruiting for a : Senior Support AnalystWhat we doAt Kenvue, we realize the extraordinary power of everyday care.

Built on over a century of heritage and rooted in science, we're the house of iconic brands - including NEUTROGENA, AVEENO, TYLENOL, LISTERINE, JOHNSON'S and BAND-AID that you already know and love.

Science is our passion; care is our talent.Who We AreOur global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated.

We are passionate about insights, innovation and committed to delivering the best products to our customers.

With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day.

We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you Join us in shaping our future–and yours.Role reports to : IT Manager Technical Platform OwnerLocation : Latin America, Brazil, Sao Paulo, Sao PauloWork Location : HybridWhat you will doThe Senior Support Analyst is responsible for analyzing support requests, classify and escalate request according to SOPs, troubleshooting, and providing technical support and guidance.

You will also participate in project teams, advising on system improvements, and provide status reports and documentation to department management and business partners : Key ResponsibilitiesDevelop and maintain support documentation for internal and external stakeholdersProvide technical support to end-users and troubleshoot issuesCollaborate with cross-functional teams to identify and resolve technical problemsAssist in the implementation of new systems and technologiesConduct regular system audits and make recommendations for improvementsConduct feasibility studies, prepare reports, and create solutions to problemsProvide status reports, progress reports, and documentation to department management and business partnersDemonstrate an understanding of business partner needs, provide project support, and test solutionsContribute to concept design specifications for existing systemsTroubleshoot existing program applicationsCompile and store necessary documentation, support SOPs and user training materialsRead and interpret computer logic flowcharts for analysis and integrationMonitor quality standards, system availability, and support SLAsProcess employee suggestions and ideas for process improvementWhat We Are Looking ForRequired QualificationsBachelor's Degree or equivalent in Computer Science or related field4-6 years of experience in a similar roleStrong analytical and problem-solving skillsExcellent communication and interpersonal skillsAbility to work independently and as part of a team4-6 years related experience in supporting using JIRA or other support ticket systemsDesired QualificationsExperience with Aprimo, Workfront, BrandMaker or a similar Marketing workflow tool is strongly preferredExperience with DAM, PIM, or MRM platforms, and Process Design is a plusAnalytical skills and problem-solving skillsExperience in Word, Excel, PowerPoint, SharePoint, and other MS office tools requiredAdvanced verbal and written skills in EnglishExperience in large and global enterprises is desirableIf you are an individual with a disability, please check our Disability Assistance page for information on how to request an accommodation.