ServiceNow Developer

4–6 years of experience with ServiceNow, specifically CSM, ITSM, and HRSD modules.

Candidates experience in CSM / HRSD along with ITSM experience is required

Scripting (Javascript, Glidescript), JSON Handling, Sql , Service Now Modules (ITSM, CSM ,HRSD), Prompt Engineering

Key Responsibilities

• Define key decision frameworks for Reinforcement Learning initiatives aimed at improving ServiceNow’s models, including taxonomy design, realistic scenario creation, and evaluation criteria.
• Create scenario-driven tasks that mirror real ServiceNow workflows (case handling, SLA tracking, HR requests, IT incident response).
• Write clear, natural instructions aligned with ServiceNow business processes.
• Represent tasks in JSON format, ensuring clarity and consistency.
• Use SQL queries to analyze and check data for accuracy.
• Contribute to AI model training by designing tasks that challenge reasoning and produce predictable outcomes.
• Apply prompt engineering to structure instructions that guide task execution.
• Collaborate with peers to expand scenarios across ServiceNow domains (CSM, ITSM, HRSD).
• Document scenario patterns, examples, and best practices for other trainers.

Required Skills & Experience

Preferred Qualifications