Operational Excellence Specialist

Talent Operations RoleAbout the Opportunity : We are seeking a highly organized and analytical individual to join our team as an Operational Excellence Specialist.

In this role, you will be responsible for carrying out operational steps involved in the talent selection process.Key Responsibilities : Operational Execution : Manage candidate-related operational steps, including communication via email, WhatsApp, and phone; scheduling technical and client interviews; conducting non-technical interviews; coordinating availability; negotiating rates; and ensuring smooth onboarding transitions.Stakeholder Communication : Provide clear, timely updates and handoffs through shared documents, chat channels, and meetings while keeping candidates informed, engaged, and aware of next steps and feedback throughout the process.Data Analysis & Reporting : Collect, clean, and analyze operational data to identify trends, inefficiencies, and improvement opportunities; monitor key performance indicators (KPIs) and service-level agreements (SLAs) to maintain high operational standards.Process Optimization : Continuously evaluate and refine workflows to improve scalability and candidate experience, develop and document standard operating procedures (SOPs), and implement automation solutions to enhance efficiency.Bandwidth & Pipeline Management : Manage large candidate pipelines daily by effectively prioritizing tasks, coordinating with stakeholders, and maintaining consistent productivity and quality under high-volume conditions.Organization & Documentation : Maintain structured, accurate, and up-to-date spreadsheets, trackers, and operational documentation to ensure data integrity and transparency across all processes.Compliance & Risk Management : Adhere to company policies, process playbooks, and quality standards, while supporting audits and reporting efforts to ensure full compliance with organizational and industry regulations.Required Skills and Qualifications : The ideal candidate should have strong proficiency in Excel or Google Sheets (pivot tables, formulas, dashboards), ability to manage databases and process them into reports and insights.

Additionally, they should possess excellent written and verbal communication skills (English), with the ability to convey complex information clearly to both candidates and internal stakeholders.What We Offer : We value collaboration, adaptability, and a customer-centric approach.

If you're passionate about delivering exceptional operational support and contributing to a dynamic, scaling environment, we encourage you to apply.