A vaga não está disponível no seu país.

Head of Social Media Support Programs - US Remote

CoinbaseBrazil

Há 23 horas

Descrição da vaga

Employer Industry : Cryptocurrency and Financial Technology

Overview

Why consider this job opportunity :

Salary up to $185,400
Target bonus and equity included in full-time offers
Comprehensive benefits package including medical, dental, vision, and 401(k)
Opportunity to lead a high-performance team in a fast-paced, innovative environment
Engage in cross-functional collaboration to tackle complex challenges in the crypto space
Work in a mission-driven organization focused on increasing economic freedom

What to Expect (Job Responsibilities)

Build and lead a social support program across various platforms, including Reddit and LinkedIn

Elevate real-time social listening and resolution for customer issues

Facilitate cross-functional collaboration to address root problems and enhance user experience

Oversee escalation workflows to ensure effective and empathetic customer interactions

Manage crisis communications and maintain public trust during incidents

What is Required (Qualifications)

6+ years of experience leading social programs, preferably in tech, fintech, or crypto

Proven track record in managing high-volume social support environments

Experience collaborating with communications and brand teams during crises

Strong understanding of AI and human support workflows

Ability to present data-driven insights at the executive level

How to Stand Out (Preferred Qualifications)

Experience in regulated industries or with government scrutiny

Background in crisis communications or incident response

Familiarity with social listening and triage tools (e.g., Sprinklr, Salesforce)

#Cryptocurrency #Fintech #CustomerExperience #CrisisManagement #Leadership

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

#J-18808-Ljbffr

Criar um alerta de emprego para esta pesquisa

Social Media • Brazil