Training & Experience Strategy Intern

About Us

Keeta, the international subsidiary of Meituan—the global delivery giant—is on a mission to transform food and consumer product delivery worldwide. With our core belief : "We help people eat better, live better," we're taking innovation to the global stage. Our story began in 2023 in Hong Kong, China, where we became an industry leader in under a year. Building on that momentum, we entered Saudi Arabia in 2024 and soon expanded to over 20 cities. This year, we accelerated further, launching in Qatar, Kuwait, and the UAE within a remarkable 40-day span. Now, we've just launched in Brazil, through a pilot in Santos and São Vicente, with more destinations ahead.

What You'll Do

As the Training & Experience Strategy Intern, your work will directly impact 3PL partners' success through :

• Training Development & Delivery : Create bite-sized, engaging training content (videos
• Experience & Feedback Analysis : Deploy surveys (Google Forms / Typeform), analyze trends, and share actionable insights.Build an NPS dashboard (with the Data Team) and generate monthly reports to track partner sentiment.Conduct interviews with 3PLs to uncover pain points and opportunities.
• Partner Engagement : Launch a monthly newsletter with updates, recognition (e.g., "Top 3PLs of the Month"), and feedback loops.Automate milestone reminders (e.g., birthdays, 100th order) to strengthen relationships.
• Collaboration : Weekly syncs with the team to align training / experience initiatives with broader 3PL strategy.

What We Need From You

Core Requirements :

Bonus (But Not Mandatory) :

Mindset :