Technical Account Manager (Ecommerce)

About Our Client : Session AI is a fast-growing company based in Silicon Valley with a development center in Mumbai.

They're pioneers in real-time personalization and in-session marketing, helping major eCommerce and digital brands turn micro-behaviors into conversions using cutting-edge analytics.Following a successful Series C funding round, the team is expanding and looking for a Technical Account Manager to join their team.About The RoleAs a Technical Account Manager, you will be the primary technical advisor for a portfolio of strategic accounts.

You\'ll blend deep technical expertise with business acumen to guide customers through successful adoption, expansion, and optimization of our AI and analytics solutions.

You will work cross-functionally with Customer Success, Product, Engineering, and Sales to deliver exceptional value and ensure customer outcomes.Key ResponsibilitiesServe as the technical point of contact for enterprise customers, advocating for their needs internallyDrive customer success by guiding the implementation, integration, and adoption of our platformAnalyze and understand customer use cases, workflows, and architecture to recommend best practices and solutionsMonitor account health and proactively identify and mitigate risks to adoption, performance, or satisfactionSupport QBRs, roadmap discussions, and strategic planning sessions with key stakeholdersCollaborate with Product and Engineering teams to communicate feature requests, bugs, and enhancement ideasDeliver technical enablement sessions, training, and documentation tailored to customer needsSupport pre-sales engagements in partnership with the sales team by providing solution architecture and technical validationAssist in the development and delivery of proofs of concept (POCs) and pilot programsManage and coordinate escalations and critical incidents as neededRequirements3+ years in a customer-facing technical role (e.g., Technical Account Manager, Solutions Architect, Implementation Consultant)Strong technical foundation in cloud-based SaaS platforms, APIs, and data integrationFluent in written and spoken EnglishExperience with JavaScript and SQLExperience working with enterprise clients and navigating complex stakeholder environmentsExcellent communication, presentation, and relationship-building skillsAbility to translate complex technical details into business value for a non-technical audienceNice to haveBackground in AI / ML platforms, BI tools (e.g., Tableau, Power BI, Looker), or data warehousing technologies (e.g., Snowflake, BigQuery, Redshift)Experience with RESTful APIs or data pipelinesExperience with enterprise cloud platforms (AWS, GCP, Azure)Bachelor\'s degree in Computer Science, Engineering, or a related technical fieldBenefitsCompetitive salary in USDFlexible remote work with a globally distributed teamCareer growth with international clients and dynamic projectsCollaborative culture

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