Strategic Training & Experience Development Specialist

About Us Keeta, the international subsidiary of Meituan—the global delivery giant—is on a mission to transform food and consumer product delivery worldwide. With our core belief : "We help people eat better, live better," we're taking innovation to the global stage. Our story began in 2023 in Hong Kong, China, where we became an industry leader in under a year. Building on that momentum, we entered Saudi Arabia in 2024 and soon expanded to over 20 cities. This year, we accelerated further, launching in Qatar, Kuwait, and the UAE within a remarkable 40-day span. Now, we've just launched in Brazil, through a pilot in Santos and São Vicente, with more destinations ahead. What You'll Do As the Training & Experience Strategy Intern, your work will directly impact 3PL partners' success through : Training Development & Delivery : Create bite-sized, engaging training content (videos <

3 mins, PDFs, infographics) for the knowledge base.Pilot and evaluate live sessions vs. self-paced learning, tracking completion rates to optimize delivery.Map the 3PL lifecycle (onboarding scaling) to identify critical training gaps. Experience & Feedback Analysis : Deploy surveys (Google Forms / Typeform), analyze trends, and share actionable insights.Build an NPS dashboard (with the Data Team) and generate monthly reports to track partner sentiment.Conduct interviews with 3PLs to uncover pain points and opportunities. Partner Engagement : Launch a monthly newsletter with updates, recognition (e.G., "Top 3PLs of the Month"), and feedback loops.Automate milestone reminders (e.G., birthdays, 100th order) to strengthen relationships. Collaboration : Weekly syncs with the team to align training / experience initiatives with broader 3PL strategy. What We Need From You Core Requirements : Content Creation : Proficiency in Canva, video editing tools, and Google Workspace (Docs, Slides, Sheets). Data Literacy : Ability to analyze survey results, track NPS metrics, and create simple dashboards (Excel / Sheets). Empathy & Communication : A knack for understanding 3PLs' challenges and translating them into solutions. Project Management : Organize tasks (e.G., newsletter, training rollout) and meet deadlines autonomously. Bonus (But Not Mandatory) : Logistics / 3PL industry experience. Notion / Confluence for documentation. Fluency in Chinese / English (for broader partner reach). Mindset : Curiosity to experiment (e.G., testing training formats). Proactive communication to flag blockers early.