Customer Success Manager, Digital

OverviewEmployer Industry : Artificial Intelligence and Software SolutionsWhy Consider this Job OpportunitySalary up to $112,000Opportunity for bonuses and restricted stock units (RSUs)Comprehensive benefits packageStrong potential for career advancement and growth within a rapidly evolving industryCollaborative and supportive work environmentEngage with a high-volume customer portfolio, making a significant impact on customer successResponsibilitiesManage a portfolio of 500–600 customers through digital-first engagement strategiesDesign and deliver digital campaigns aligned with customer lifecycle stagesMonitor customer health and usage data to identify risks and take proactive actionsDeliver digital QBRs / EBRs and webinars to showcase ROI and strengthen engagementPartner with Renewal Managers on retention strategies for at-risk accountsQualifications2–4 years of experience in Customer Success, Account Management, or SaaS customer-facing rolesProven ability to drive adoption, retention, and growth through digital strategiesStrong analytical skills with experience interpreting customer health and usage dataExcellent written and verbal communication skills for both digital and live customer interactionsFamiliarity with CRM and customer success platforms (e.g., Salesforce, Gainsight, Totango)Preferred QualificationsExperience in digital lifecycle management and scaling engagement through campaigns or automationStrong communicator, confident in digital and live formats (e.g., webinars, virtual QBRs)Comfortable articulating SaaS product features, benefits, and use cases to drive adoptionCollaborative team player who partners effectively across Sales, Renewals, Product, and SupportAbility to balance multiple priorities across a large portfolio while staying organized and outcome-focused#ArtificialIntelligence #CustomerSuccess #SaaS #CareerOpportunity #CompetitivePay

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