SRE / Production Support Engineer

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Monthly salary : $4,000 - $5,500 USD

Along with our partner, we are seeking a  Senior SRE / Production Support Engineer  to lead the operational reliability, stability, and performance of their production systems. The selected professional will serve as a technical leader for incident response, root cause analysis, and long-term operational improvements. This role requires deep expertise in AWS serverless architectures, Python backends, PostgreSQL, and frontend technologies like React / Amplify.

The Senior Production Support Engineer not only resolves incidents but also drives system improvements, mentors junior engineers, and shapes processes for reliability and monitoring.

Responsibilities :

• Lead incident management for production issues across : AWS Lambda-based microservices, PostgreSQL (RDS), and React / Amplify frontend applications
• Investigate, diagnose, and resolve complex production issues, including performance, data, and configuration problems.
• Conduct and lead post-incident reviews and root cause analyses (RCA), driving preventive solutions.
• Mentor and guide junior / mid-level production support engineers in troubleshooting and operational best practices.
• Maintain and enhance monitoring, alerting, logging, and observability tools (CloudWatch, X-Ray, DataDog, etc.).
• Collaborate with engineering teams to improve system reliability, scalability, and maintainability.
• Own and improve runbooks, playbooks, and operational documentation.
• Participate in on-call rotations, providing technical leadership during high-impact incidents.
• Analyze recurring issues and propose architectural or procedural improvements to prevent recurrence.
• Support deployment validation, emergency rollbacks, and operational changes.
• Partner with DevOps and Engineering teams to optimize performance, cost, and availability of cloud resources.

Required Qualifications :

• 5+ years of experience in production support, SRE, DevOps, or backend engineering roles.
• Strong expertise with AWS services, particularly Lambda, API Gateway, RDS (PostgreSQL), S3, Cognito, and CloudWatch.
• Proficient in Python, with the ability to read, debug, and modify code to resolve issues.
• Deep understanding of PostgreSQL, including query optimization, data integrity, and troubleshooting.
• Experience managing and improving observability, monitoring, and alerting in production systems.
• Proven experience handling high-severity incidents and leading incident response.
• Strong problem-solving skills and ability to navigate distributed systems.
• Excellent communication skills for incident reporting, collaboration, and mentoring.

Preferred Qualifications :

• Experience with frontend technologies (React, Amplify) for debugging full-stack issues.
• Familiarity with serverless architecture best practices and cost / performance optimization.
• Experience with infrastructure-as-code (CloudFormation, CDK, Terraform).
• Knowledge of automation and scripting for operational tasks (Python preferred).
• Prior experience in defining or improving SLOs, SLAs, and operational KPIs.
• Familiarity with modern CI / CD pipelines and automated deployment strategies.
• Hands-on experience with observability and monitoring platforms (DataDog, New Relic, Sentry).

Success Indicators :

• Production incidents are resolved quickly and effectively, minimizing business impact.
• Post-incident RCAs lead to measurable improvements in system reliability.
• Operational playbooks and runbooks are well-maintained and widely used.
• Junior / mid-level engineers are mentored effectively and develop troubleshooting skills.
• Systems are proactively monitored, optimized, and improved for stability, scalability, and cost efficiency.

Tools You May Use :

• AWS Services :   Lambda, RDS (PostgreSQL), S3, API Gateway, Cognito, CloudWatch, X-Ray, SNS / SQS, EventBridge
• Languages & Scripting :   Python
• Monitoring & Observability :   CloudWatch, DataDog, Sentry, X-Ray
• Version Control & CI / CD :   GitHub / GitLab, CI / CD pipelines
• Frontend Collaboration :   React, Amplify
• Ticketing & Collaboration :   Jira, Confluence
• AI Prompting :  Cursor, ChatGPT

Benefits :

• A fully remote position with a structured schedule that supports work-life balance.
• The opportunity to join a forward-thinking company transforming the future of film and television production through cutting-edge technology.
• Two weeks of paid vacation per year.
• 10 paid days for local holidays.

Work Schedule :   US Pacific Standard Time

• Please note our partner is only looking for full-time dedicated team members who are eager to fully integrate within their team.