Microsoft Cloud Solutions Professional

Job Overview : We are seeking a Microsoft Cloud Solutions Professional to provide technical support and troubleshooting for global customers.This role will involve operational support tasks in the Application Support team working with Microsoft Cloud technologies, including scoping customer issues by collecting facts and investigating problems.The successful candidate will consult and collaborate with peers or colleagues around the world to resolve service issues, act as a customer / reseller advocate, and empower customers / resellers to find information and self-solve when needed.This role requires advising customers on how to gain additional value from their Microsoft products and documenting technical work and research to help colleagues improve the product and support experience.Maintaining a proactive approach to customer happiness, identifying satisfaction concerns, and managing expectations is also key to this position.Owning tasks, proactively following up on them, and ensuring fast resolution are essential skills for success in this role.Key Responsibilities : Provide technical support and troubleshooting for global customers using Microsoft Cloud technologies.Scope customer issues by collecting facts and investigating problems.Consult and collaborate with peers or colleagues around the world to resolve service issues.Act as a customer / reseller advocate and empower customers / resellers to find information and self-solve when needed.Advising customers on how to gain additional value from their Microsoft products.Document technical work and research to help colleagues improve the product and support experience.Benefits : Opportunity to work with Microsoft Cloud technologies.Chance to collaborate with peers and colleagues around the world.Professional development opportunities.Bonus structure based on performance.About Us : At our company, we strive to provide excellent customer service and support.We offer a collaborative and dynamic work environment.Our team is passionate about delivering high-quality solutions.