Oracle fusion cloud support - A2C

Oracle fusion cloud support - A2C

We are looking for a senior professional to support and operate the accounts receivable and billing modules of Oracle ERP Cloud. You will be part of a global team, ensuring excellence in service delivery, SOX compliance, and adherence to ITIL standards.

Responsibilities :

• Act in the modules : Accounts Receivable, Customers, Invoicing and Payments, Collections
• Resolve tickets within the established deadlines (SLA), in partnership with suppliers and internal teams
• Support users during the monthly accounting close in regions such as LATAM, USA, and APAC
• Conduct regression testing on quarterly updates to the Oracle SaaS environment
• Ensure compliance with SOX requirements and maintain documentation aligned with ITIL
• Lead support operations focusing on quality, communication, and continuous improvement
• Implement best practices using tools such as ServiceNow and GitLab
• Interact with Oracle engineering teams and other delivery areas to ensure effective integrations.

Technical Requirements :