Operations Process Manager

Job Title : Sales Operations SpecialistThis is an exciting opportunity to oversee the order-to-cash cycle, drive continuous improvements, and connect Sales, Finance, Logistics partners, and customers.The ideal candidate has 4–7+ years of experience in sales operations, logistics coordination, or customer operations in a B2B setting, with hands-on experience managing licensed import partners and 3PL providers.

Proficiency in MS Office and comfort with CRM / partner portals are essential.Manage inbound & outbound logistics, ensuring on-time and in-full delivery.Own the order-to-cash cycle : processing orders, maintaining accurate records, and overseeing invoicing.Align demand, supply, and inventory with sales forecasts.Serve as the daily link between Sales, Finance (external back-office), logistics partners, and customers.Support billing, collections, and proactive customer communications.Report weekly KPIs (delivery performance, AR overdue, issue resolution).

Identify bottlenecks and implement improvements for scalability.Key Requirements : Strong knowledge of electronic invoicing and commercial documentation in Brazil.Excellent communication skills in Portuguese and English.A customer-first mindset, strong attention to detail, and ability to stay calm under pressure.Benefits : This role offers a chance to join a fast-growing, international organization where your work directly impacts growth and customer success.