Application Support Specialist

AppXite is a product software development company, based in Riga, Latvia. Our Platform is an AI-Ready Digital Marketplace, CPQ & Billing Platform for Telco, SaaS, Cloud, and AI services. It enables partners to build and monetize as-a-service offerings with flexible pricing models. The platform includes pre-built vendor and catalog integrations with major providers like Microsoft, Google, AWS, Adobe, and VMware. It supports various billing configurations, helping partners effectively manage and grow their businesses.

About the role :

We are seeking a dedicated Support Specialist for our largest global customers. You will undergo initial training in our platform, but should already possess qualifications necessary for the role. We’re looking for someone to grow with us in a remote position, working North America hours on a long-term B2B basis.

Your mission :

Technical support and troubleshooting.

Operational support tasks in the Application Support team working with Microsoft Cloud technologies .

Scope a customer issue by collecting the relevant facts and investigating the problem by doing his own research and by involving other teams as needed.

Consult and collaborate with peers or colleagues around the world and with management and engineering to resolve service issues.

Act internally as a customer / reseller advocate.

Empower customers / resellers to find information, self-solve when they decide to, and learn more about Microsoft products, services, and support.

Advise customers on how to gain additional value from their Microsoft products.

Document technical work and research to help your colleagues to improve the product, and improve the support experience.

Maintain a proactive approach to customer happiness, identifying customer satisfaction concerns and managing customer expectations.

Having ownership of tasks, proactively following upon them, and ensuring fast resolution.

That's you :

Previous Support experience in IT.

Strong SQL skills : ability to connect the database, ability to execute and create SQL queries.

Hands-on experience working with APIs .

Fluent English (verbal and written).

Experience with Microsoft Cloud technologies (Azure) is a plus.

Experience with troubleshooting SaaS application is a plus.

Experience with licensing and invoices is a plus.

Experience with MS partner center or similar administrator portals is a plus.

Ability to identify, update and create Help Center articles to assist team members and external users with navigating and using a product.

Ability to work as part of a team.

Ability to make quick decisions, align priorities and execute tasks.

Be able to stay calm under pressure.

Ability to communicate well and precisely.

Why join AppXite :

Remote-First Flexibility : Enjoy the freedom of a fully remote role, or choose to work from our Latvia office.

Work With Global Tech Leaders : Collaborate on solutions used by some of the biggest names in the industry, including Adobe, AWS, Cisco, Google, IBM, Microsoft, Lenovo, and Liquid. Your work will help shape how these companies deliver services across the globe.

Skilled, International Team : Work alongside experienced professionals in a collaborative, multicultural environment. We value technical excellence, clear communication, and mutual support.

Professional Development : Advance your skills with access to Microsoft certifications and continuous learning opportunities tailored to your role.

Time to Recharge : Enjoy four weeks of paid vacation per year, plus paid public holidays.

Referral Rewards : Help us grow our team - our employee referral program recognizes and rewards your contributions.

Join AppXite Platform Engineering team and work with a talented group of engineers building out next-generation technologies!