Technical Support Specialist - Brazil (F / M)

Context

Veesion is experiencing rapid growth following its successful Series B funding round. This expansion phase requires strengthening our technical foundation and scaling our development capabilities to meet increasing market demands.

Are you dynamic and have a sense of service? Then you may be our future Operation Specialist for the Brazilian & American markets !

We are looking for a polyvalent person to make part of our Operations Team.

As an Operations Specialist , you will be the first point of contact for our clients, playing a vital role in delivering a seamless technical experience. You’ll manage remote installation processes, assist clients step-by-step, and provide first-level technical troubleshooting and maintenance support. Your collaboration with our Technicians and ability to escalate issues when necessary will be key to maintaining service excellence.

Your Responsibilities

• Act as the primary contact for clients during the installation process;
• Guide clients through remote installations, ensuring all systems are correctly configured and operational;
• Provide timely and efficient first-level technical support and troubleshooting to identify and resolve basic issues;

Support clients with maintenance-related questions and minor technical interventions.

Contribute to the continuous improvement of operational procedures and client support resources.

Your Profile

Portuguese Native Speaker & Fluent in English .

Why joining Veesion ?

Joining this ambitious project in a hyper-growth phase will open opportunities for your future career in sales (internally and externally).

Get familiar with cutting-edge, AI technologies.

Receive personalized onboarding and support to enhance your sales skills.

Overachieve to gain more responsibilities : we value performance not seniority.

Join a company with an international work environment (2 offices, 28+ nationalities).

Benefits

Flexibility & work / life balance.

A fast and transparent recruitment process

We are committed to providing you with a quick, three-step recruitment process :

A first interview with our Talent Acquisition Specialist.

A second interview with our Operations Team Leader.

An interview with our Operations Manager.

Convinced? Then don’t hesitate and apply now!