(Sr.) Strategy & Operations Director

If you bring the above, this role is for you :

~10 years of professional experience being some years in management consulting, strategy roles or investment banking & relevant years in operational leadership and scaling roles essential. We're looking for someone who's experienced a scale up, dynamic, fast paced environments and similar challenge.

Experience growing and leading large teams. Ability to lead leaders while being hands-on with key challenges.

Strong background in complex operations — logistics, supply, customer experience, etc.

Strong experience working across functions : Product, Engineering, Growth, etc.

Vision for scale and operational excellence

Strong problem-solving ability and structured thinking. Structured, analytical profile with a practical mindset and strong execution focus.

B2C experience strongly preferred

Builder mentality : construct, don’t just maintain

Mandatory fluency in Portuguese and English

This role sits in São Paulo, Brazil, and it's an on-site position. If you're not in SP, you need to be able to relocate.

We are looking for a (Sr.) Strategy & Operations Director to play a key role in shaping and scaling patient care operations for a fast-growing digital health company (Series C). You’ll be responsible for defining what patient care means at scale, leading a rapidly expanding team, and ensuring operational excellence as we grow rapidly within a year. The position reports to the Global Director.

This is a hands-on leadership role for a builder someone who thrives on designing systems from scratch and solving complex problems in a fast-paced, consumer-focused environment.

Core Responsibilities :

Strategic Planning

Define and implement patient care strategy across multiple health categories

Balance proactive vs. reactive care approaches

Design and scale new services

Drive operational excellence, scalability, and reliability across all touchpoints.

Team Leadership

Lead and scale a high-performing operations team (70 → 250+)

Hire, onboard, and develop new team members

Drive performance management and uphold quality standards

Technology & Product Collaboration

Partner with central product and tech teams to improve efficiency

Identify, scope, and prioritize operational challenges

Champion tech-enabled solutions that reduce linear staff growth

Note : We carefully review all the applicants and cannot give individual feedbacks given the high demand. If we believe you're a match (skillset, seniority, etc), you will definitely hear from us via e-mail or LinkedIn ASAP.