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Technical Support Specialist - Brazil (F / M)

Technical Support Specialist - Brazil (F / M)

Veesionjuazeiro do norte, Brazil
Há 10 horas
Descrição da vaga

Context

Veesion is experiencing rapid growth following its successful Series B funding round. This expansion phase requires strengthening our technical foundation and scaling our development capabilities to meet increasing market demands.

Are you dynamic and have a sense of service? Then you may be our future Operation Specialist for the Brazilian & American markets !

We are looking for a polyvalent person to make part of our Operations Team.

As an Operations Specialist , you will be the first point of contact for our clients, playing a vital role in delivering a seamless technical experience. You’ll manage remote installation processes, assist clients step-by-step, and provide first-level technical troubleshooting and maintenance support. Your collaboration with our Technicians and ability to escalate issues when necessary will be key to maintaining service excellence.

Your Responsibilities

  • Act as the primary contact for clients during the installation process;
  • Guide clients through remote installations, ensuring all systems are correctly configured and operational;
  • Provide timely and efficient first-level technical support and troubleshooting to identify and resolve basic issues;
  • Support clients with maintenance-related questions and minor technical interventions.
  • Collaborate closely with Technicians, escalating more complex technical issues, when needed;
  • Ensure all client interactions and technical updates are properly recorded in Salesforce;
  • Contribute to the continuous improvement of operational procedures and client support resources.

Your Profile

  • Experience in a customer-facing technical support or operations role;
  • Strong problem-solving skills;
  • Basic technical knowledge of systems, networks, or IT environments (hardware / software familiarity);
  • Excellent communication skills and the ability to explain technical concepts in a user-friendly way;
  • Organized, detail-oriented, and capable of managing multiple tasks in a fast-paced environment;
  • Team player who thrives in a collaborative, cross-functional setting;
  • Portuguese Native Speaker & Fluent in English .
  • Criar um alerta de emprego para esta pesquisa

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