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DevOps Engineer
HCLTechSalvador, BRHá +30 dias
Descrição da vagaBachelor's degree in Computer Science, Engineering, or a related field. Proven experience as a DevOps Reliability Engineer or similar role. Strong knowledge of cloud platforms, particularly AWS. Proficiency in DevOps tools and practices. Experience with Jenkins for CI / CD pipelines. Knowledge of infrastructure as code tools, especially Terraform. Excellent problem-solving skills and attention to detail. Strong communication and collaboration skills. Languages : Portuguese and English.
Responsibilities
- To adhere to quality standards, regulatory requirements and company policies
- To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
- To participate or contribute on EN business in creation of proposals to drive Service improvement plans
- To independently resolve tickets & ensure that the agreed SLA of ticket volume and time are met for the team
- To provide support for on call escalations / L3 level support and doing incident & problem management
Required Skills and Experience
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Engineer • Salvador, BR
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