Customer Success Manager

OverviewThe primary function of this position is to sustain and grow existing client business through individual and team research.

This role will work collaboratively with many teams to ensure the success of the client.ResponsibilitiesServe as the main point of contact for all matters relating to the client's existing portfolioManage the sustainment and growth of a client by creating positive relationshipsProvide clients with a quarterly health check to proactively review their needs, account management, and make recommendations for improvementsCross-sell and upsell new business opportunities with existing clients.

Maintain account records to reflect any changesAssists with a variety of projects as business needs dictateEnhances department and organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishmentsQualifications & SkillsBachelor's Degree or equivalent experience2+ years of progressive experienceAbility to successfully participate in projects involving cross-functional teamsAbility to problem solveExperience Google Suite (Docs, Sheets, Chat, Slides, etc.)Clear written and verbal communication skillsStrong customer service / interpersonal skillsGeneral Account Management and Marketing knowledgeMust be able to immediately handle a significant workload and effectively prioritize projects with a high degree of autonomyEffective time management skills and excellent attention to detailAbility to understand client needs and translate it into business offeringsAbility to overcome tough objections and win the support of key stakeholdersMust be a problem solver and team playerHave a large appetite for learning, and a results oriented mindsetInterpersonal skills to help manageAbility to work with minimal supervision while achieving a high degree of accuracy and meeting deadlinesProficiency in English and Portuguese required; Spanish proficiency preferredUnderstanding of JIRA, Basecamp, & ConfluenceExperience using SalesforceExperience with an entrepreneurial organizationA love for video gamesPreferred : Preferred QualificationsUnderstanding of JIRA, Basecamp, & ConfluenceExperience using SalesforceExperience with an entrepreneurial organizationA love for video gamesBenefitsWe are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees and their families through a comprehensive Benefits Program.

This includes 100% company-paid medical, dental, and vision plans, unlimited Flexible Time Off, and a personalized career roadmap for each employee.

By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally.

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